On the tablet, the message “iPad is disconnected, connect to iTunes” will appear on the screen. How to unlock the device in this case? After all, restarting won’t help, and synchronizing with iTunes won’t get rid of the problem either.

To unlock the gadget, you can use recovery mode

There are several ways to remove the error. They depend on whether you remember the access code and whether you have a backup copy of your data.

You can protect your personal information on iPad. So it will ask for a four-digit code when exiting sleep mode. You won’t be able to unlock your device by simply selecting characters. If you enter the password incorrectly six times, the gadget will close access for a minute. And after ten attempts it will display the message: “iPad is disabled, connect to iTunes.” What to do if you forgot the code or someone else tried to guess it?

First, check if your device works with iTunes.

Resetting your password via iTunes

If you synced your iPad with your computer, it will be easy to resolve the problem.

To remove the error, you can also click “Update”. The program will download the new software version. This method is relevant for gadgets that do not have Jailbreak installed. Jailbreak is a third-party program that allows access to files on iOS. This utility may not be supported by newer versions of the Apple operating system.

When you connect to your tablet, you will still have to enter a password. What to do if you don't remember it? Reset your iPad to factory settings and don't download a backup. This way you will lose your files and personal data. You will have to re-download all applications on the device and customize it for yourself. But it’s better than helplessly staring at the “iPad is disabled” sign.

Synchronization is not possible. iTunes asks for a password or gives an error

If you can’t remove the inscription in a simple way, you will have to do it through DFU (Device Firmware Update). This is an iPad mode in which you can reset the gadget to factory settings and download new firmware. It deletes all files and reinstalls the operating system.

Before this, try unlocking your device using synchronization with iTunes. Connect to all available computers on which the program is installed. If that doesn't work, move on to the DFU method. You need to do it like this:

If you haven't synced your device with iTunes or copied the data to your computer, you'll have to start from scratch. This is the only way to reset a forgotten password.

Creating Backups

After you have saved your device from the error, connect to iTunes again. In order not to lose your files, you need to periodically make a backup copy.

1. Launch iTunes and connect the gadget to your computer.
2. Click on the button with a tablet drawn on it (it's located at the top).
3. Open Browse.
4. Find the "Create a backup" option.
5. You can choose where to save the data - to your computer or to iCloud. After signing up for iCloud, you will have 5 gigabytes of cloud storage. This service has many useful features. But it will not be available if the Internet is turned off.
6. Now you will recover your data if something happens to your device.

Save your files in the iCloud cloud or duplicate them on another medium. Then you won’t be scared by the message “iPad is disabled, connect to iTunes.” You already know what to do in such cases.

One of the main features of Apple gadgets is increased requirements for the security of personal data. That is why access to the device itself, as well as various services, for example, iCloud, AppStore, is protected by a lock and personal account password. If this combination is forgotten for some reason, then the owner of the gadget will have exactly 10 attempts to enter it correctly. Otherwise, the telltale message “iPhone is disabled, connect to iTunes” will appear on the screen. We will try to figure out further how to act in such a situation and how to unlock your gadget.

Existing solutions to the problem

Despite the fact that it seems extremely difficult to forget a 4-digit combination, in practice it is not at all uncommon. Moreover, a child can easily pick up a smartphone and replace the existing combination. Obviously, in such a situation, even in 10 attempts it is unlikely that you will be able to guess the password, unless you guess it correctly.

To restore access to a blocked gadget, you will have to reset the combination. You can do this as follows:

• Try to reset the attempt counter;
• Use the iTunes service;
• Use the iCloud cloud resource.

Separately, we will have to consider the situation when the message “iPhone is disconnected, please connect...” appears on a gadget that has been jailbroken.

Counter reset

The first possible solution to the problem is the classic manual selection of a combination. This approach has at least three obstacles:

• Firstly, any iPhone has a security system or a counter, which means there will be only 10 attempts, and then the gadget will be disabled with a link to iTunes.
• Secondly, selecting the correct combination manually is a matter of probability theory. Using simple arithmetic calculations, you can determine that searching through a 4-digit combination may take up to 60 days or more.
• Thirdly, to carry out the procedure, you need another gadget, preferably a PC, which is authorized in iTunes and synchronized with the problematic smartphone.

The option, of course, is dubious, but since it exists, it’s worth considering. The first thing you need to do is connect both gadgets via a USB cable and launch the application on your PC. When the program recognizes the smartphone, you need to start synchronization.

After this, the “iPhone is disconnected, please connect...” message should disappear. A regular reboot will not give such a result and this must be taken into account.

Removing restrictions via iTunes

This method allows you not only to reset the attempt counter, but to completely reset the lock password. When the “iPhone is disabled, connect to iTunes” notification appears, the first thing you need to do is turn off the gadget and activate DFU (Device Firmware Update) mode. To do this, you need to simultaneously press and hold the center button (Home) and the power button (Power) for about 10-20 seconds. After this, the “Power” button is released, but you will have to hold the central one until the gadget is fully turned on.

In this mode, you need to connect your smartphone to your PC using the supplied data cable (USB). It is not possible to unlock the gadget via a wireless connection and this must be taken into account. iTunes should recognize the device in recovery mode and a corresponding notification will appear on the screen asking for confirmation.

Using cloud technologies

On any modern Apple gadget, it is possible to activate the “Find ...” function and geolocation mode. If it is activated, and the smartphone itself is connected to the Internet when the message “iPhone is disconnected...” appears, then you can unlock it through the iCloud cloud resource, from any computer or phone.

On the official website of the service, in the appropriate tab you will need to select the problematic gadget. Let us remind you that you can synchronize several different Apple products via iCloud, which will be displayed in the list of devices.

Next, a map of the area will open indicating the location of the smartphone and a menu in the upper right corner of the screen. Here you should select the “Erase iPhone” icon, which will activate the process of deleting all user data, including set passwords.

At the same time, you need to remember that you can log into iCloud and confirm the data deletion procedure only with the password to your AppleID account. After the reboot, the security combination request will not follow, and all lost documents and programs can be restored through the cloud service (if, of course, a backup copy was previously created).

Jailbreak and password reset

If a notification “iPhone is disabled, connect to iTunes” appears on the smartphone screen, and the gadget itself has previously undergone a jailbreak procedure, then the lock can only be removed under certain conditions. Formally, there is only one condition - iOS version up to 4.0 and no higher. In this case, there will be no need to even restore the phone, since everything can be solved by one of two simple manipulations.

iPhone is a modern device that requires certain knowledge from the user. What to do if the message iPhone is disconnected, connected...

From Masterweb

07.04.2017 23:32

The Apple company, which was founded in America, produces quality products. The company's smartphone called iPhone is extremely popular. It contains a variety of functions that help the life of a modern person. Thanks to the optimization and features of the operating system, working with such a device is a pleasure. At the same time, iPhone owners have some problems. For example, not everyone understands how to implement certain functions. Some errors and malfunctions in the operation of the gadget can be confusing.
Today we will talk about a very common mistake. Under certain circumstances, users see a message like "iPhone is disconnected. Connect to iTunes." How to unlock the device in this case? What will need to be done to bring the idea to life? The first step is to find out why this problem occurs.

Reasons for failure

As a rule, the main source of problems with gadgets is the human factor. Particularly forgetful users are at risk of encountering the above message.
The thing is that the iPhone requires the subscriber to work in a special account. It's called AppleID. To authorize, you must enter a login (identifier), as well as a password to access the device. If you use the available data incorrectly, a person will see the message on the screen: “iPhone is disconnected. Connect to iTunes.” How to unlock 4S or any other device model? It is important to understand that all iPhones will behave the same. Therefore, the same tips and recommendations apply to all devices.
Sometimes the error is caused by theft of a smartphone. Ill-wishers try to gain access to the device, but after unsuccessful attempts, a message under investigation appears. In general, a similar error occurs on all Apple devices. It shouldn't cause panic.
To avoid problems, it is recommended to write down your AppleID password somewhere where you can read the data at any time. This technique will protect the owner from blocking the device.

Correct password

It should be noted that the user will not immediately see the message "iPhone is disconnected. Connect to iTunes." How to unlock a gadget? You will only have to think about this after the owner has entered the device password incorrectly several times. Any system allows users to make mistakes. Therefore, the owner of an iPhone has a chance to remember the “password”.
It follows that you can sit down and remember the data for authorization in the smartphone system. It is likely that the correct combination was simply forgotten. Remembering the real password is the only unlocking method that does not require additional manipulations. In all other cases, you will have to resort to hardware help.
Today, as already mentioned, the message “iPhone is disconnected. Connect to iTunes” does not immediately appear. How to unlock iOS 9 or any other? You can only think about this when the subscriber has entered the password incorrectly several times. More precisely, the number of attempts is 6-10 (depending on the OS).

Firmware and blocking

It should be noted that the smartphone’s firmware plays an important role in unlocking the iPhone. The thing is that it can be conditionally divided into several types. The first has a certain duration of screen locking before entering the password again. The second one increases the blocking duration by a certain amount of time after each error. The last type of firmware is considered the least attractive. It has a limited number of password attempts, after which it displays a message: "iPhone is disabled. Connect to iTunes." How to unlock a smartphone?

From all of the above, it follows that an important point is the type of firmware of the device. In addition, the need to save data will play an important role. If you don’t want to lose information on your smartphone, it’s better to try to remember your password. Otherwise, you will have to try hard to unlock the device. What to do when the user sees the message “iPhone is disconnected. Connect to iTunes”? How to unlock 4S or any other smartphone? If the data is not important, you can simply reset the settings. All this will be discussed further below.

Resetting attempts

The real owner of the smartphone is unlikely to be able to forget the password issued for using Apple products. If all the proposed attempts were not enough, and the subscriber is still flattering himself with the hope that he will be able to remember the access code to the smartphone, you can try to reset the attempt counter.
This method will not unlock the phone. It will simply allow the owner to manually select a password for the iPhone. Not the easiest, but a very real chance of unlocking the gadget without losing data!
How do you reset attempts when the message “iPhone is disconnected. Connect to iTunes”? How to unlock a mobile device? To do this you will need:

Connect your smartphone to your computer using a special cable. Turn on iTunes. It is advisable that the user has previously worked with the iPhone through the application. Click on the detected smartphone and select the “Synchronize” function. During synchronization, close the process. To do this, click on the cross next to the loading bar.

Ready! The number of attempts to enter your iPhone passcode has been restored. This option, as already mentioned, helps well when there is a chance that a person will remember the password.

Backup copy

Did you see the message "iPhone is disconnected. Connect to iTunes" on your phone screen? How to unlock without losing data if you still can’t remember the password?
The method proposed below is only relevant if the owner made a backup using iTunes. If he neglected this opportunity, then it will not be possible to restore the information on the phone. You will have to unlock it with a data reset.
Restoring a backup copy is carried out as follows:

Connect the smartphone to the computer. For this idea, it is recommended to use a wire. Launch iTunes. Wait until the device is identified in the application. Go to the "General" tab. Click on the "Restore iPhone..." button. Select a copy to restore data.

As a rule, after these actions, the system will again request a password for the device. Therefore, the method is good when the subscriber reset the smartphone settings and then remembered the secret combination.

Password reset

A person encountering the "iPhone is disabled. Connect to iTunes" warning? How to unlock without a computer? If the gadget has not yet turned off, it is recommended to reset the password. But without a PC, you won’t be able to bring your idea to life.
You can reset your password in the following way:

Connect your mobile phone to your computer using a wire. Press the "Home" button and wait a while. After a few seconds, the smartphone will enter Recovery Mode. Launch iTunes. Click on “Ok”, then on “Check”. The system will be scanned. Next, you need to click on “Restore and update”. When the OS warns you, click “I Accept”.

This method will reset all smartphone settings to factory settings. Now you can return user information using a backup copy.

It turns out that the warning “iPhone is disabled. Connect to iTunes” is not so scary. How to unlock the phone in this case? This has already been said. If you have questions or problems, it is recommended to take the device to a service center. In fact, every user is able to restore an iPhone after it is locked. But you can save data only if you have a backup copy.

Have you received messages saying “iPhone is disabled, please try again in 5 minutes” or even “iPhone is disabled. Connect to iTunes"? If you enter the wrong passcode five times in a row, your iPhone will automatically turn off within 1 minute and an “iPhone is disabled” error message will appear on the screen. And if you mistakenly enter the passcode 10 times, your iPhone will be completely disabled and you will have to restore it using iTunes.

How to unlock an iPhone using iTunes or without iTunes

If you're unlucky enough to have your iPhone completely disabled, don't worry; Below we will share three main ways to unlock a disabled iPhone X/8/8Plus/7/7Plus/6s/6/5s/5 via iTunes or without iTunes.

Method 1: Through iTunes to remove the password

If you've ever synced your iPhone with iTunes, you can restore it. including access code from iTunes. In this case, the data on the device and its password will be erased.

Step 1: Connect your device to the computer where you synced.

Step 2: Open iTunes. If you are prompted for a password, use another computer that also synchronized your device.

Step 3: Wait while iTunes syncs your device and creates a backup. Once synchronization and backup are complete, click “Restore [device].”

Step 4: Click "Recover from iTunes Copy". Then select your device in iTunes. Look at the creation date and size of each backup and choose the most appropriate one.

If you've never synced with iTunes or set up Find My iPhone in iCloud, you'll need to use Recovery Mode to restore your device. Connect your iOS device to your computer and open iTunes > force restart > select “Restore.”

Method 2. Unlocking your iPhone using the Find iPhone function

One of the most widely used methods to disable iPhone without fixing iTunes is Apple's Find My iPhone feature. If you remember your Apple ID and passcode, and Find My iPhone is enabled on your device. It allows you to track the device, as well as perform some remote manipulations with it, including erasing all information from the device. In order to unlock an iPhone without a password you need to:

Log in to your iCloud account from a web browser> in the list of all devices, select the iPhone or iPad whose password you want to reset> Click “Erase iPhone” or “Erase iPad”.

Method 3. Forgotten password: how to unlock an iPhone using the Tenorshare 4uKey tool

This is an iPhone unlock tool that allows you to unlock iPhone/iPad without password. This is the most effective and easiest way to fix disabled iPhone without iTunes backup.

Download and install Tenorshare 4uKey on PC/Mac before we begin.

Step 1: Launch Tenorshare 4uKey and connect your iPhone/iPad to your computer via USB cable.

Step 2. After 4uKey recognizes your device, you can click "Start" to remove iPhone passcode.

Step 3: Before unlocking your iPhone passcode, download the latest iOS firmware online.

Step 4: Once the software is downloaded to your computer, you can click “Start Unlock” to start restoring iPhone without passcode.

The amount of personal data on mobile devices is constantly growing. Previously, apart from the address book, SMS and photos, there was nothing interesting on the phone. Now it stores social network profiles, bank cards, email correspondence and much more that I would like to protect from prying eyes.

Setting a password is the simplest, but at the same time quite problematic method of protection. Ten incorrect input attempts will lead to a complete locking of the device, and a notification will appear on the screen: “iPhone is disabled, connect to iTunes.” How to unlock a smartphone after it appears, we will understand in this material.

In case of loss or theft, Apple has provided protection in its devices that does not allow password locking to be bypassed using so-called brute force. The “brute force” method consists of gaining access by selecting a combination. For example, for a standard four-digit code their number is 10,000, and for an enhanced six-digit code - one million. Let's see how it works.

1. The first time the smartphone is locked for one minute after the password is entered incorrectly six times in a row.

1. Subsequent attempts can be made at intervals of 5 and 15 minutes. After the ninth time, the iPhone is blocked for one hour. During this time, you can try to write to relatives who may know the password or remember it themselves.

1. If the last attempt fails, the smartphone is permanently blocked. It is useless to write to Apple technical support and ask to return access to the device. The company does not store information about passwords and therefore cannot help in this situation.

As you can see, accidentally locking your phone is not that easy. In total, this will require at least an hour and a half of active action.

Unlock

Despite the “menacing” appearance of the notification that appeared, nothing terrible actually happened. All you need is a computer with iTunes installed and a little luck. Older versions of iOS allowed the attempt counter to be reset. Thus, by connecting an iPhone 4S or 5S to a PC, it was possible to ultimately unlock the device by sequentially selecting combinations. In modern firmware, this “loophole” has been eliminated for security reasons. The only option left is to restore from a backup.

Using a Backup

If you have a habit of regularly backing up your iPhone contents, you can breathe a sigh of relief. When you perform a restore procedure from a locally stored backup, the old password is automatically reset.

1. We connect the smartphone to the computer using a USB cable. At default settings, iTunes will automatically open the device management page. If this does not happen, click on the button indicated by the arrow. In the drop-down menu, select the iPhone to which access has been lost.

1. Go to the “Backups” section. The area indicated by the arrow lists previously performed backups. If local is present in the list, click on the button marked with a frame.

1. A small pop-up window will appear. By default, the system always selects the latest copy for recovery. Losing a small amount of data is inevitable even with regular backups, but it is still better than completely erasing it.

Recovery Mode

Not everyone creates local copies; many successfully use automatic data synchronization via the iCloud cloud. However, when your iPhone gets locked because you entered the password incorrectly, you will still have to resort to iTunes.

1. We connect the device to the PC and use the forced recovery mode, provided in case of serious firmware failures. For iPhone X and Series 8, the transition to it is as follows. On the left side, briefly press the volume up and then down buttons. After that, on the right side, press and hold the power button until the picture shown in the screenshot appears, displaying the iTunes logo and the Lightning cable connector.

1. iPhone 7 owners need to briefly press the Volume Down button and then hold the Power key.

1. Users of 6S and earlier models need to simultaneously press the Home key and turn off the power while holding them there.

1. After successfully transferring the smartphone to DFU mode, in the iTunes window, click the button indicated in the screenshot.

1. A pop-up window will appear with information about the consequences of your actions and controls. Press the middle button on it.

As a result of the performed actions, the program will automatically update the connected device to the latest version of the OS, simultaneously erasing all data from it and resetting the access password. After this, the smartphone can be restored from a cloud copy or configured as new.

Auto erase

If desired, you can configure the function to automatically erase data after ten unsuccessful attempts. As a result, you can solve two problems at once: protect your personal data in case you lose your device and prevent it from being blocked if you forget the access code.

1. Open the settings and look for the area indicated by the frame in the screenshot.

1. Enter the access password to the protected OS section.

1. Scroll the page that opens down to the very end. Turn the automatic erase switch to the on position.

With iCloud backup configured, this setting will save time on recovery and eliminate the need for using a computer.

Possible problems

The unlocking operation does not always go as smoothly as described above. In some cases, errors may occur. Let's look at a few of the most common ones.

"Find iPhone"

Restoring from a local backup is not possible if the Find My iPhone feature is enabled, which is one of the main security measures in case the device is lost. Thanks to its use, search by geolocation and remote erasure of data become available. In our case, the appearance of such a notification means that you will have to use DFU mode to unlock.

After completing the forced recovery, you can restore user data from a local or cloud copy.

iTunes doesn't recognize iPhone

In some cases, iTunes cannot recognize the iPhone when we try to connect to the PC via a USB cable. In the Windows operating system, an error with code 0xe8000015 appears. Sometimes it is accompanied by additional text information about receiving an incorrect response from the device. Typically, this behavior is due to a mismatch between the iTunes release and the iPhone firmware, which means you missed a major update.

1. Call the “About the program” menu and look at the version number installed on the PC. You can always check the relevance on the iTunes page and from there download the latest build for the OS used on the desktop.

1. Force reboot your iPhone. The device needs to be rebooted, not turned off and on again. The phone will still remain locked, but internal software errors will be eliminated. This operation is performed in the same way as switching to recovery mode described above. Following these steps should resolve the connection error 0xe8000015, after which you can try the recovery again.

Finally

As you can see, removing the security lock is quite simple, but having a local backup is not always a necessary condition. To ensure that your data is saved, you must back it up to the cloud. In this case, even a complete reset of the device will not lead to their loss.

Video instructions

To better understand how the described operations are performed, watch the thematic video below.