Mobile bank Sberbank contact center. How to contact the Sberbank contact center. Independent execution of procedures in automated mode

Sberbank's support service operates around the clock and all year round. You can contact them either for consultation on any issue or service, or in order to understand the problem that has arisen.

There is a single toll-free telephone number in Russia:

8-800-555-55-50 Or a short number that you can also call:

900 You can call from both your home phone and mobile phone. In addition, there is a separate number, also free, for questions related to the operation of bank cards - 8-800-200-37-47 . Using this number, you can, for example, urgently block a card if it is compromised.

Call from abroad

The toll-free number, as mentioned above, only works in the Russian Federation. A different number should be used abroad:

+7-495-500-55-50 Please note that this number is not free and is charged according to your operator's rates including roaming. Therefore, if you have a non-urgent question, you can use e-mail, you need to write to the following address:

help@sberbank.ru Additional numbers for bank cards for calls from any country in the world: +7-495-500-00-05 and +7-495-788-92-72.

For those who value time, you can use the voice menu diagram of the Sberbank support service (large picture by clicking. You don’t have to listen to the instructions of the “robot” every time).

Support in the mobile application and Sberbank Online

If you have a question about the operation of the Sberbank Online mobile application, you can ask it directly from it. To do this, click on the profile icon in the upper left corner and select “Feedback”.

Feedback in the application - screenshot of the Sberbank Online mobile application for iOS

The support service of Sberbank of Russia provides any information that interests clients around the clock, and also provides assistance and advice on any issues regarding banking services.

All complaints and requests are accepted by telephone or email, which allows applications to be registered in a single register. Thus, having submitted your appeal, you can always check the status of its consideration on the website or by telephone.

How to contact Sberbank of Russia support service

There are several ways to contact bank employees:

• Toll-free number 8-800-555-55-50 for calls from a mobile or landline phone. To resolve simple issues and restore access to their personal account, clients can use the voice menu prompts. To communicate directly with the operator, press the appropriate button on the keyboard of your phone or simply wait until the system transfers you to a dialogue with a bank employee.
• 24-hour hotline via short number for Russian users of any mobile operator. To quickly access your personal data, it is recommended to prepare all the documents necessary for identification - a bank card and a Russian passport - in advance of the call.
• Telephone +7-495-500-55-50 in international format for calls from abroad or from local numbers. If you are in another country, the call will be charged according to the tariffs of your chosen telecom operator.
• Online support on the bank’s website or on any social network (Sberbank support service "In Contact"). Using any social network or online support chat, remember that your personal data can get into the hands of attackers, so after finishing the dialogue with the bank specialist, be sure to click the button to log out of the system.
• Fill out an application using the feedback form with the support service on the company’s website. To submit an electronic application, you must indicate the purpose of your application, the reason, the essence of the problem, your full name, date of birth, mobile phone and email address. You can also indicate which method would be most convenient for you to receive a response - via SMS, email or phone.

After completing your application using any of the above methods, a bank employee must tell you the application number.

You can check the status of such an application yourself on the Sberbank website or by calling any of the above phone numbers. Often, all customer requests are considered within 24 hours after they are submitted.

What issues are resolved by the Sberbank of Russia support service?

In most cases, bank clients seek advice and assistance, so such requests can be resolved instantly without waiting:

• Blocking or unblocking a client’s card, as well as assistance when the card is captured by an ATM or is stolen and lost.
• Current card balance and recent fund movements.
• Service packages including bonus and credit programs.
• Internet banking and working with a mobile application.
• Deposits, insurance, payments.

Remember that if your card is stolen, lost, or captured by an ATM, you must urgently contact Sberbank support to block your account and prevent fraudsters from using your funds.

If you have any questions regarding banking services, you can seek advice in any convenient way. If you encounter any difficulties when using the services, or if you want to file a complaint or other request for assistance, use the customer support numbers or the company’s official website.

Current and potential clients of Sberbank periodically need advice or assistance from bank specialists. To resolve such issues, just call the toll-free Sberbank hotline. Qualified personnel working To 24 hours a day.

How to contact

You can contact the bank manager by dialing the following numbers:

1. 8-800-555-55-50 — allows you to contact a Sberbank specialist from any phone within the country without paying for the call.
2. 900 intended for subscribers of mobile operators in the Russian Federation. When the subscriber stays within the country in his region, calls are free.
3. +7-495-500-55-50 - provides an opportunity to receive information and help, while staying abroad. The call will be paid according to the rates of the mobile operator.

The client can also send an SMS to number 9000 to inform the bank about the quality of service.

Free Sberbank hotline numbers

Sberbank Contact Center: opportunities

By calling the hotline, you can get detailed information about all banking products and services. Specialists will tell you in detail about the conditions for providing various loans, deposit programs, help you choose a payment card and tell you how best to make a particular payment. Thanks to this, the client can save time on visiting a bank branch. In addition, bank employees will help clients in resolving the following issues:

• blocking a payment card if it is lost;
• blocking access to the Sberbank Online and Mobile Banking systems;
• obtaining information about completed operations;
• setting up payment card security parameters when traveling abroad;
• acceptance of comments and suggestions regarding the quality of service.

To quickly obtain the necessary information by calling Sberbank’s toll-free phone number, you must select the appropriate section using the voice menu prompts. To do this, just press the corresponding number in tone mode:

• 1 – emergency card blocking;
• 2 – credit or debit card balance;
• 3 – questions about the provision of services for individuals;
• 4 – questions about the provision of services for legal entities:
• 5 – information about the “Thank You” loyalty program.

After selecting the required section, to connect with a specialist you must press 0.

For information in English must be pressed 9 .

Individuals, after selecting the appropriate menu item 3, can move on to a narrower topic.

If the client's phone does not support tone mode, the connection to the operator will occur automatically after the system lists all menu items.

Automated card servicing

One of the services provided by the contact center is an automated payment card service system. It allows the cardholder at any time and anywhere in the world:

• find out about the balance on the card;
• clarify the details of movements on the card account;
• block the card;
• clarify information for logging into the Sberbank-online system:
• get brief information about Sberbank services.

To use the service, you must obtain a client code.

Safety

If the client wants to find out any information on his accounts or block the card, he must provide the operator with identification information. It is indicated by the client in the contract when signing it. This data must not be disclosed to third parties, as this may lead to loss of funds.

It is important for a bank client to know the phone number for Sberbank information - this will help to get the necessary help in an unforeseen situation.