Call a technician on your home phone. How to call Rostelecom technical support, number to call the hotline. How much does it cost to call a specialist?

30.10.2023

In 2015, Rostelecom seriously revised its service policy in terms of visiting teams to help set up, replace, and set up the Internet. In big cities, the waiting time is only a day, in less populated areas a little longer, but now you definitely won’t have to wait for weeks.

UPDATE 10/16/2015:

ATTENTION! FROM 10/14/2015 THE PROCEDURE FOR CALLING A SPECIALIST IN ROSTELECOM IS CHANGING! SPECIFICALLY IN THE KOMI BRANCH, CALLING A SPECIALIST BECOME A PAID SERVICE. PRICES CAN BE READ BELOW! FOR PRICES IN YOUR REGION, CALL 8-800-1000-800

Attention! A Rostelecom specialist will not install an antivirus for you or clean the registry. The work strictly complies with the regulations. Therefore, everything that is directly related to the performance of a personal computer is worth contacting specialized computer repair services in Zhulebino or at your place of residence.

Prices for services of a Rostelecom specialist in the Komi branch:

Visit of a specialist (i.e. the very fact of visiting your home, without the cost of other work) - 300 rubles
Rearranging a subscriber device in an apartment (moving an optical terminal, for example) - 500 rubles
Replacing a telephone socket - 75 rubles
Replacement (restoration) of telephone wiring (noodles) - 300 rubles 15 rubles)
Replacement (restoration) of twisted pair wiring - 450 rubles(if more than 10 meters are required, then for each meter above + 25 rubles)
Optical cable transfer - 1400 rubles
Replacing the optical terminal - 1500 rubles
Replacing the optical patch cord (connector) - 900 rubles
Replacing the optical cable - 65 rubles per meter (partial/full)
Replacing the STB receiver - 800 rubles
Setting up equipment for Internet access (modems, terminals) — 300 rubles
Work on connecting terminal equipment (routers, routers) - 200 rubles
Setting up a Wi-Fi router - 300 rubles.

The application is processed using a single number 8-800-1000-800. ATTENTION! At this stage, arrival time is not discussed. After filling out the application, a second-line technical support specialist will call you back and with him you will choose a time of visit that is convenient for you.

It is important to understand that before you call a specialist, they will try to set up the devices/fix the problem over the phone. You should not refuse such help, because 80% of problems can be solved with the help of a telephone consultation. Moreover, the specialist has all the necessary tools for diagnostics. Thus, you will save both yours and others’ time.

How much does it cost to call a specialist?

Calling a specialist is free in the following cases:

Setting up a modem issued/rented from Rostelecom
Setting up a modem purchased in a store
Setting up an optical terminal (ONT)
Repairing optical cable damage
Repairing damaged wiring (if Internet service is available)
Wi-Fi setup

Calling a specialist will be paid (500 rubles) if:

Replacing telephone wiring if only the “Telephony” service is available

How long should I wait for a specialist?

Since you choose the time (see the first point), the wait depends only on you (it is recommended to choose the earliest possible time). Naturally, if you submit an application, say, at 15:00, then you will not see a specialist until the next day. In cases of great remoteness of a settlement, the absence of a road to it, an accident on the networks and a heavy workload of the department, the time can vary greatly. In big cities, as a rule, everything takes one day.

As long as the home phone from Rostelecom works stably and without failures, we don’t think about writing down the technical support number in our phone book. But everything changes when we suddenly find ourselves cut off from the outside world and unable to make a single phone call. The home phone from Rostelecom does not work, where to call - these are the questions that users are puzzled by. Let's see what to do if your phone is broken at home.

Call if your home phone doesn't work

8-800-707-12-12

Common causes of phone breakdown

If you have an old wired telephone line, you should make sure that you do not break the wire when moving the cabinet or nightstand. Carefully check the integrity of the telephone cable after it enters the apartment. If necessary, you can do the twisting yourself, after which you need to check the functionality of your home phone again. If it works, then there is no need to call Rostelecom. In order to protect the cable from breaks, place it in a cable channel (plastic box).

Before calling Rostelecom regarding a non-working home phone, you should check the telephone itself. If you have a cordless telephone installed, do the following:

Make sure the base is connected to a telephone line;
Make sure the base has power;
Check the functionality of the batteries in the cordless handset.

If everything is fine, then the problem lies in the line itself. It would also not hurt to connect another telephone set to the line and recheck. Today, a home phone from Rostelecom is connected through a special voice gateway combined with a router. That is, there is no usual physical line from the apartment to the telephone exchange - the connection is established through the channel through which the Internet is connected. Accordingly, before calling Rostelecom regarding a non-working home phone, try rebooting the router.

Please note that access to communication services may be terminated if there are no funds in your personal account - it is quite possible that you have not paid the subscription fee for home Internet from Rostelecom.

Technical support contacts

Rostelecom home phone repairs are carried out by the operator's employees. In order to submit a request to eliminate any malfunction, you must call the support number 8-800-707-12-12. Be sure to write this number down in your phone book so you don’t forget it in the future. When you call technical support, explain to the operator that your home phone is not working (give the subscriber’s number and details to create a request).

After this, specialists will check:

Operability of telephone exchange equipment;
Integrity of telephone line and line equipment;
Serviceability of subscriber equipment.

If necessary, they will restore the telephone line or digital communication line and test your telephone set. note that all this work is performed by the operator free of charge, without any additional payment. If it is the telephone set that is broken, there is no need to call Rostelecom - replace it yourself. To do this, you need to purchase a phone in the store that is suitable for its characteristics and functionality, bring it home and connect it to the telephone network or to a voice gateway - all this is easily done without the help of Rostelecom technical service specialists. Remember that you only need to call the contact number when your home phone is not working due to the fault of your provider.

Rostelecom is the largest provider of communication services in Russia. The company also acts as an Internet provider, connecting analogue and interactive TV services, and landline phones. To solve customer problems in all these areas, a technical support service was created.

To get to the customer service line, you need to dial Rostelecom's phone number - 8 800 100 08 00, and then wait for a connection with one of the operators.

If the operator cannot help, he will redirect you to another operator or connect you to the department that is more competent in solving the subscriber’s problem. In other words, this is the starting point in any situation.

The Internet is glitchy, the phone is not working, the TV from Rostelecom is not showing - we call here. If they can’t solve it there, they will redirect it to where they can. Most problems - disconnecting, connecting a tariff, checking account status, balance, etc. - can be solved by calling this one number.

What to expect from technical support, its pros and cons

It’s worth starting with the good; you can call support from a mobile or landline phone absolutely free from anywhere in Russia. It also works in roaming. In addition, you can call at any time of the day - tech. support is available 24 hours a day.

Separately, it is worth mentioning the shortcomings of Rostelecom's support service.

Contacting the required department, or more precisely, its operator, can be problematic, which is facilitated by long periods of waiting and connection.
Rostelecom technical support is least likely to provide you with the necessary technical assistance without calling a technician. In most cases, you will receive template answers like: reboot the router, follow the instructions described in that section, etc. Unless you come across an operator who understands this, and there are very few of them.
They can often switch from operator to operator if it is impossible to solve the problem, which also takes a lot of time and does not help solve the problem.

Information that can be obtained if necessary from the help desk

By contacting the operator’s technical support, you have the right to receive information:

about the performance of a particular service,
setting up the subscriber's account,
submit a request for line repair if damage to the network or equipment is detected.

You can also order, cancel services and tariffs for mobile communications, Internet, TV and entire service packages during a conversation with a Rostelecom employee.

At the same time, there are separate numbers for legal entities - offices and individuals - ordinary users.
Don't know the hotline number for your city or region? Then call the all-Russian
It works for all cities, if anything happens, they will simply tell you a number to call tech. support for your region.
For St. Petersburg there is a separate Rostelecom free helpline number -
for landline phones.
In the Moscow region. You can dial from your mobile phone, or get technical support after dialing a short number. For CDMA users - .
Using these numbers you can get general information, change the tariff, etc.:
Find out the reason for crediting and debiting funds.
Get information on errors that occur during connection.
Find out why the Internet speed has decreased, the television does not show, there is no telephone connection, or this or that site does not load.
Solve some problems with setting up various equipment.
Order additional services.

Numbers for reference to legal entities
For legal entities who are interested in connecting to any Rostelecom service, the hotline is available at

Calling a telephone technician to your home from Rostelecom may be necessary for anyone who uses a home telephone. There are many reasons why a device suddenly fails and it is impossible to predict their occurrence.

Customer service in various regions

Call a specialist to repair the telephone line

When you may need the help of a specialist

Filling out an application to call a specialist

wireless connection security key in the Wi-Fi settings of the Rostelecom router.

However, constant congestion of lines due to a large user flow can lead to minor failures. It is in these cases that you need to seek help from specialists.

As for the phone number, it can be found in the agreement that was concluded between the parties at the time of connecting the service. If for some reason it is missing, you can use the site. To do this you will have to perform a number of manipulations:

download the main page of the site rostelecom.ru;

go to the “Communication Services” tab;

select the “For yourself” column;

find the current contact telephone number for the hotline.

If problems arise not with the Internet, but with your home phone (accordingly, it is not possible to make a call from it), you can make a call from your mobile phone.

Attention! Rostelecom's hotline is completely free, and service support is provided around the clock.

This means that the problem can be solved quite late.

work landline phone:

breakdown of a landline telephone;

presence of debt;

short circuit on the telephone line;

wire break.

The last two reasons cannot be corrected on your own, especially if the breakdown occurred outside the apartment. It is in such cases that it is necessary to seek the help of a specialist.

connect your home phone from Rostelecom.

You can read the terms and conditions for transferring money between RTC and Tele2 here.

How to program the remote control: http://o-rostelecome.ru/oborudovanie/nastrojka-pulta/.

Such clarification is necessary, since the service has a universal focus. Before placing a call to a Rostelecom telephone technician in St. Petersburg or another locality, you need to clarify:

client name;

residential address;

telephone.

It is better to keep the telephone number for calling a telephone technician from Rostelecom at home in a notebook. It may be needed at a time when there is no Internet access and it is not possible to view the provider’s website.

Rostelecom company: customer service

Why Rostelecom? Everything is quite simple. This is the largest company providing telecommunications services in the Russian Federation. Her main specialization:

providing local and long-distance communications;
connection of additional offers (Internet and television).

The company is based in Moscow, but a widely developed network of branches allows it to provide support to subscribers throughout the country.

This allows us to maintain the level of services provided at a high level.

However, constant congestion of lines due to a large user flow can lead to minor failures. It is in these cases that you need to seek help from specialists.

Calling a Rostelecom telephone technician to your home

download the main page of the site rostelecom.ru;
go to the “Communication Services” tab;
select the “For yourself” column;
find the current contact telephone number for the hotline.

If problems arise not with the Internet, but with your home phone (accordingly, it is not possible to make a call from it), you can make a call from your mobile phone.

Attention! is completely free, and service support is provided around the clock.

This means that the problem can be solved quite late.

In what cases should you call a specialist?

We have already dealt with the question of how exactly to call a telephone technician from Rostelecom, now we will dwell on situations when this needs to be done.

The main reasons why a landline phone may not work:

breakdown of a landline telephone;
presence of debt;
short circuit on the telephone line;
wire break.

The last two reasons cannot be corrected on your own, especially if the breakdown occurred outside the apartment. It is in such cases that it is necessary to seek the help of a specialist.

To receive qualified assistance, you need to call the contact number and wait for a connection with an operator.

The specialist is informed of the name of the service with which difficulties arose.

Such clarification is necessary, since the service has a universal focus. Before placing a call to a Rostelecom telephone technician in St. Petersburg or another locality, you need to clarify: