Delivery of SPSR from China. SPSR Express asks for passport information. Should I enter or not? Feedback on customer service

Today we have to find out what kind of feedback “SPSR” receives. What kind of company is this anyway? What services and how well does it provide? Where is? Is it worth collaborating with the company to one degree or another? Numerous opinions from clients, as well as employees of the organization, will help you understand all this. They reflect the integrity of the company. What should you pay attention to? To what extent is SPSR Express a conscientious and responsible organization?

Description

Office locations

SPSR Express LLC does not perform well when choosing the location of delivery offices. Many customers refer to this feature. They say finding post offices is not as easy as it seems. Sometimes you have to call the delivery service and ask the operator to explain in detail and clearly where a particular pickup point is located.

As a rule, "SPSR" is located somewhere in courtyards or in inconspicuous places. Customers often complain that parking in such areas is problematic. But SPSR employees quickly explain how to find this or that office. Everything is done with the utmost courtesy.

The location of the organization's offices is not a significant drawback, but this feature, as already mentioned, is often paid attention to. It is recommended that if you have problems finding a particular pickup point, you should contact SPSR employees by phone.

Attitude towards clients

What other features do visitors pay attention to? The SPSR Express delivery service receives mixed reviews regarding the attitude of employees towards customers. The thing is that some visitors complain about unfair, unfriendly and even rude communication with visitors at pick-up points. There are even phrases like “not far from Russian Post.” And all this despite the fact that the operators communicate on the phone in a very civilized and polite manner.

But there are also reviews indicating the conscientious and friendly treatment of SPSR employees. Moreover, this applies to both office employees and couriers. After communicating with employees, a pleasant aftertaste remains. It feels like SPSR really thinks about its clients. And that’s why I want to communicate with the service again and again.

What to believe? It is impossible to predict what kind of experience a person will have with the delivery service. After all, different employees work everywhere. Some people are really friendly, but some can be rude. The human factor cannot be canceled. Therefore, it is worth considering that SPSR Express LLC generally satisfies clients in matters of the attitude of employees towards visitors, but in rare cases rudeness can also be encountered here.

Safety

An important point is the safety of cargo delivery. What can you say about this component of SPSR? Reviews do not give a clear answer to the question posed.

Some say that SPSR Express mail works not only quickly, but also safely. Cargo is delivered without damage, safe and sound. Even the boxes will not be wrinkled. This is exactly what clients need when working with logistics organizations.

There are also not the best reviews. "SPSR", according to some clients, treats parcels carelessly. Cargoes arrive not only with delays, but also damaged, in dented boxes, sometimes even incomplete. Someone compares the work of this service with Russian Post, saying that security is not SPSR's strong point. And that it is better not to get involved with the organization being studied.

There is no confirmation of either positive or negative reviews. Nevertheless, SPSR Express delivery is used by the population and online stores quite often. Therefore, we can say that, in general, the safety of cargo and parcels is ensured. Although you cannot insure against damage. There is always a chance that the package will be damaged during transportation.

Tracking

"SPSR Express" offers cargo tracking to all its clients. And this, as already said, pleases. You can check where a particular parcel is located at any time. It is enough to have an Internet connection.

Tracking is carried out using the official delivery service page. When ordering, the client is given a number to track cargo transportation. Many people point out that SPSR Express's tracking works great. All information is displayed without delays or failures.

As already mentioned, after delivery of the cargo, the citizen will receive an SMS notification that the parcel is ready for receipt. All this makes me happy. It feels like the transport company really cares about making it convenient for customers to track the position of their shipments.

Sometimes you don't get the best reviews. "SPSR" sometimes publishes information about the situation of certain cargo with delays. This is normal, but it does upset some customers. Fortunately, such failures do not occur too often. In general, the notification and parcel tracking systems work great.

About the time according to the contract

Post "SPSR Express" offers delivery of goods by a certain time. The presence of this opportunity pleases customers. Only people often complain about her. Why?

There are opinions that indicate problems in arranging delivery at one time or another. It is difficult to agree on a convenient moment for the client. This must be done in advance. Otherwise, the courier simply will not be able to deliver the parcel by a specific time. It will simply be occupied by another customer.

Also, some say that the SPSR Express courier service sometimes delivers goods with delays. But the work of couriers and parcel delivery centers is not smoothly running. No one can say for sure how long the employee will be delayed if the package is delivered late by a certain time.

No one is immune from such situations. Indeed, agreeing on delivery at a particular time is not as easy as it seems. And couriers may, due to circumstances beyond their control, not be able to deliver the parcel in time. This is fine. But overall there are not many complaints.

Prices

SPSR receives mixed reviews from clients. Especially when it comes to the cost of services. Some citizens say that the organization’s prices are budget-friendly. You can use cargo delivery services at affordable prices, with high speed and complete safety. "SPSR" will help with this. A careful and attentive attitude will please you, and the prices will not make you regret the money spent. Many people say that the company being studied is a budget delivery service.

But there are also reviews indicating the high cost of SPSR services. Some clients emphasize that cooperation with the delivery service under study leaves much to be desired. The quality of services provided does not cost as much as the organization requests.

In general, SPSR does not offer the highest prices. This organization cannot be called budgetary, but the prices here, according to reviews, are lower than those of most logistics companies. To save money, you can contact SPSR.

General impressions

What can you say about the company being studied as a whole? What are the most common customer experiences? "SPSR" receives varied reviews. Among them there are both good opinions and not so good ones.

Most clients emphasize the company's fast work, low prices and polite employees. They are pleased with the safety of transportation, as well as the opportunity to inform about the status of goods and their delivery for pickup. I would like to use the services of SPSR again and again.

Some emphasize the not-so-friendly attitude of workers and couriers. It is noted that in some cases, workers do not say that they plan to deliver the goods to a particular address; there is no agreement on this feature with the recipient. This results in packages sometimes receiving the "Undelivered" status. And you have to order this or that product again or remove the cargo from the office yourself. Not too careful attitude towards parcels and even the loss of objects are emphasized occasionally.

It turns out that clients express themselves ambiguously about SPSR. Overall, this is a good organization, but it has a number of its shortcomings. It is not the best in Russia, but many people use it. Especially when ordering goods through online stores.

Address

Where is this company located? Branches are located in different cities of Russia. And in large quantities. What does Russia offer? "Express SPSR" is most often considered as a delivery service in St. Petersburg. Many people are interested in the branches in this city. Where can I find delivery service branches?

Today there are 3 SPSR offices in St. Petersburg. They are located at the following addresses:

• Second upper lane, house 10;
• Shatelena street, house 3;
• Liteiny Prospekt, building 60.

It is at these addresses that you can find SPSR Express. St. Petersburg is a big city, but there are only 3 points of the specified delivery service. On Chatelena there is a dispatch department, on - a customer service department, and 2nd Upper Lane is the address of the organization's central office. All this must be taken into account.

Phones

"SPSR Express" telephone number is far from singular. There is a hotline number. Calls are accepted in all cities of Russia. In order to use this number, you need to dial 8 800 555 54 45.

And if we talk about the branches of St. Petersburg, then clients are offered only 2 separate rooms. Which ones exactly? You can call SPSR at:

• 8 812 777 88 99;
• 8 812 320 04 33.

These combinations are suitable for all branches located in St. Petersburg. It’s not that difficult to get through to them; the operators work quickly and without unnecessary negativity. It's nice to communicate with the employees.

About job prospects

Russia is not famous for being the best employers. Is Express SPSR a good boss or not? The company under study offers good services to the public. But how conscientious is this employer?

Many say that SPSR Express (the address in St. Petersburg is already known) offers an official structure and prospects for part-time work. Especially if we talk about the career of a courier. Anecdotal evidence suggests that the company under study hires some workers unofficially.

There is career growth in the organization, but not in all positions. But professional development does take place. It is noted that employees will work and hone their skills in one area or another constantly. Day after day, actions are performed that only help you better perform your job responsibilities.

I like my job at DPD, it’s clean and cozy, all the conditions for comfortable work have been created, a convenient schedule (flexible), i.e. Not every day, but it suits me especially well. The work is not dusty, but it requires attention and polite communication with clients, as in any other place where delivery services are provided. The salary is average, payments without delays.

19.09.18 12:22 MoscowSerpent,

It’s a great way to kill time and go to an interview))) and + meet other drivers looking for work and even drink beer after the interview and share heartfelt stories)))

First, don’t be late for an interview, they will refuse you right away, and not only in the interview. Without records of experience, the employment application is also immediately rejected, and taxi drivers who claim to be experienced are also rejected. And I myself don’t understand why the former truck drivers were also refused due to lack of work experience. Secondly, I reached the stage when the remnants of the group were 4 people out of about 15...

02.04.18 10:55 Rostov-on-DonScientist,

Once upon a time it was normal

09.02.18 14:23 MoscowTatiana,

I have been working at SPSR for almost a year and a half. Salary was on time, there were never any problems with payments. The team is young and progressive. The management is adequate, you can always reach an agreement. There is a lot of work, but the salary corresponding to the workload is above average. The schedule is convenient.

So far everything is fine

02.02.18 23:13 MoscowFedor,

SVM why did you sell the entire company - people from the Russian Federation asked you? Many who worked and congratulated you on your birthday believed in you, and you sold them all. For what? Your lawyer drove two Porsches - how is he doing? SB shaved everyone - are they better in DPD? Thank you for your work, but we understand why we sold everything - we made money and sold it!)))

29.10.17 00:12MoscowExperienced,

Team. Except for the bosses

29.10.17 00:11MoscowExperienced,

Team

After a lot of time, I would like to write a review about working at SPSR, in particular in the Directorate for Customs Operations and International Transport. Head of Department Novoselov S.I. is absent from work on his own business for more than 50% of the working time, without hiding leaving work on his own business from the department. The department has free attendance and the arrival of employees on a regular basis is calmly accepted...

30.08.17 16:59 MoscowHuman,

The girls are pretty but they don’t know who or how to talk to, let them re-read Bulgakov

if there was a normal company, there wouldn’t be such a turnover there, every month they recruit employees and every 3 months they change the addresses of their offices, and those who conduct interviews there from the beginning try to put some pressure, but it didn’t work out for me, what they were doing obviously screwed up and seems to have crap in my pants

Not long ago, a new type of delivery of orders to Russia appeared on iHerb - the service SPSR Express. I sent my last few orders from iHerb through them. I’m very pleased with this service, even if the tracking of parcels is a bit slow at the moment. But this is not so important, because they deliver very quickly - even faster than. In this article I will tell you in detail about the features of ordering and delivery through SPSR Express.

In general, when SPSR first appeared on iHerb, I didn’t understand why they were added, since the cost was calculated higher than that of Boxberry - not only for my city, but in principle for many settlements that I checked. The conditions are the same:

• term 1-3 weeks(arrives in my Moscow region within a week),
• maximum order amount 150$ and weight no more 5 kg.
• Delivery costs are calculated depending on the amount and weight of the order.

However, at the moment, ordering delivery from iHerb using the SPSR Express service has become even more profitable than Boxberry. Moreover, a strange thing, their courier service is also cheaper than to delivery points and parcel terminals. Still, a wonderful thing is competition! 🙂 In general, if Boxberry doesn’t do something, a massive outflow of iHerb buyers to SPSR is inevitable.

Update: Boxberry started doing something. 🙂 Now there is often a promotion for free delivery to their pick-up points without any additional extra charges (usually for order amounts over $60). And in such periods I choose them again.

But when there is no such promotion, then in the shopping cart on iHerb I see something similar:

And sometimes even like this:

A huge advantage of SPSR Express is its own courier delivery service. Boxberry uses other companies for these purposes. Therefore, firstly, they are not so flexible in setting tariffs and are unlikely, in principle, to ever surpass the SPSR. Secondly, from the moment the parcel ordered through Boxberry arrived in Moscow until it was delivered to me, it usually took 2-3 business days. SPSR is delivered immediately the next day after arrival. Parcels go to Moscow at the same speed.

So, now in detail about placing orders from iHerb via SPSR Express, tracking and receiving them.

Arranging delivery via SPSR Express

In the shopping cart on the iHerb website, select one of two options:

• SPSR Courier delivery.
• SPSR Dispensing Points.

I think everything is clear here.

In the next step, you need to provide information for customs and the courier.

The form has not yet been fully translated, but the “passport number” should not raise any questions for non-English speakers. By default, “Passport of a citizen of the Russian Federation” is selected in the drop-down list - that is, our internal passport. But you can also specify other documents, which, first of all, will be useful to non-Russian citizens who want to order something from IHerb to Russia.

The list includes:

• Identification card or military ID.
• Sailor's passport.
• Foreign passport (either this is a field for our foreigner, or for foreign citizens who want to order to Russia, or both).
• Temporary identity card of a citizen of the Russian Federation.
• Residence permit in the Russian Federation.
• Passport/identity card of a citizen of Kazakhstan.

If you previously chose courier delivery, then after entering the data for customs, indicate the address where to deliver (or select from those previously specified).

If you have chosen delivery to a pick-up point, then in the next step you will need to find your locality in a special field, after which a map with pick-up points and parcel terminals will open.

Another advantage of SPSR Express is a wider network of points to receive your parcel. While there is only one Boxberry dispensary in my city, and it only appeared recently, SPSR offers as many as 4 options.

After this step, the transition to choosing a payment method and the payment itself occurs, which I described in. Here I will further tell you about tracking.

SPSR Express Parcel Tracking

I did not use SPSR Express delivery to pick-up points and parcel terminals, because for some reason it is more expensive than courier delivery to your home (or office), and at the same time, it is less convenient for me personally. However, there should be no difference in terms of tracking the parcel.

The transition to information about the movement of the parcel is carried out, as with delivery by the Boxberry service - through the link in the letter from iHerb that the order has been sent, and from the order history in your personal account. Then the differences begin.

Initially, a not very informative page of the iHerb website opens. And only when you click on the SPSR Express tracking number, you are taken to their website with more detailed information about the parcel.

And here the alarmists will be tested. For about 5-6 days, the order is in the status “Waiting for arrival in the country of destination (recipient).”

At the same time, the following message may unexpectedly appear in tracking on the iHerb website:

Or even something like this: :)

Fortunately, on the 6-7th day the parcel does arrive and quickly passes through all authorities. And the courier delivers it to you the very next working day. 🙂

At the same time, 2 SMS messages arrive on the phone:

• the first about the arrival of the parcel with the delivery date, as well as a link to manage delivery - in case it is more convenient for you on another day;
• the second is that the order was issued to the courier - directly in the morning on the day of delivery.

If the order arrived late in the evening, as was the case for me the first time, then in the morning both SMS messages will arrive at once, one after the other.

That's it, wait for the courier. Despite the fact that I live 100 km from Moscow, the courier arrives at my place around 11 o’clock in the morning.

Overall, SPSR Express is a great delivery service. For orders from iHerb, I now only use it (at least as long as it is cheaper than other methods), and I recommend it to you.

Tips and pitfalls in working with a courier service.

SPSR (SPSR) is a Russian logistics company providing services for sending cargo and correspondence in Russia and abroad. The company began its activities in 2001 and, rapidly developing, by the beginning of 2003 it began delivering cargo and correspondence to almost 2000 cities in Russia. The following year, the company's geography expanded and covered all regions of the country. Today, the company offers its clients a full range of logistics services, including supply chain management and special services for online stores and banks.

Thanks to the quality of its work, the company won the tender for the delivery of Unified State Examination documents in 2010. SPSR is also known for its policy in the field of social responsibility of business: the company supports the SPSR Formula Team racing team and has the status of the official carrier of the Russian Formula race.

Advantages of SPSR delivery

• Comprehensive logistics and warehouse solution for online stores: more than 15,000 shipments per day and simultaneous storage of 100,000 unique items of goods
• “Card to Home” is the first specialized service for delivering credit cards across Russia

Unique SPSR services

• "Hummingbird": express delivery of documents based on the "door to door" principle
• “Gepard”: express delivery of documents and small cargo in the shortest possible time using the “hand to hand” principle
• "Pelican": express delivery of goods, parcels and documents throughout Russia
• "Bison": delivery of large and heavy cargo at the lowest cost
• "Freight": delivery of heavy or oversized cargo within the time agreed between the parties
• "Fulfillment": a range of services for warehouse logistics and distribution
• Delivery in person: delivery and handing over of valuable items only upon presentation of a passport by the recipient
• Collection in another region: acceptance and transfer of your shipments from third parties by proxy

Important to know when delivering SPSR

• When collecting your shipments from third parties in another region on a one-time request, 30% of the rate for the sender's region is added to the final delivery cost; for a permanent request - 10% of the rate for the sender's region
• Supplement for

The market for cargo transportation services, including in the express delivery segment in Russia, is one of those that, regardless of the situation in the economy as a whole, is capable of growing quite actively. This is facilitated by the dynamic development of a number of industries, which determines an increase in demand for such services - for example, this applies to online trading. The most famous and, very importantly, following the main market trends companies in the cargo transportation segment include SPSR Express. What are the features of business organization in this corporation? What do clients and employees write about it?

General information about the company

The company, which can be found on many thematic online portals for the reason that this brand is one of the most famous in the Russian transport services market, was founded in 2001. According to experts, the corporation is one of the leaders in the express transportation segment. Initially, the company provided services in a fairly narrow segment, providing delivery in the express mail format. But then, as various innovations were introduced, the company turned into a full-fledged express operator on a federal scale.

Now the SPSR Express company provides a full range of services for the delivery of cargo of various formats and dimensions throughout Russia and abroad.

history of the company

It will be useful to familiarize yourself with the history of the company's development. This will help you better understand the features of the SPSR business organization, as well as more objectively evaluate what users and experts say about SPSR Express. Reviews about a company presented on online portals may often simply not correspond to real facts - for example, based on the fact that one or another user evaluates services or infrastructure that the company does not have or that appeared after leaving a review in a particular city .

So, the company was founded in 2001. The first cities that SPSR Express began to serve were Moscow (the head office was located in the Russian capital), St. Petersburg, Kazan, Nizhny Novgorod. Immediately, it begins to actively develop a network of branches within a large geographical coverage: from Kaliningrad to the Siberian cities of Russia. The agent network also helps the development of the enterprise. By December 2004, the brand was already present in all regions of Russia. Subsequently, the SPSR-Express company (reviews market experts can characterize this decision on the positive side) begins to use its own route network. A unified information and technology center is being created, responsible for cargo processing.

In the period from 2005 to 2007, the company actively interacted with government agencies - in particular, as part of the initiative to form a national Association of non-state operators in the postal segment. By October 2005, the corporation's business growth rate was about 90% per year.

In 2006, the brand was the first of those representing its segment to join the Russian Chamber of Commerce and Industry. The company, developing its business, creates its own transit centers in major Russian cities. The establishment of these infrastructure elements makes it possible to increase the efficiency of movement of goods between regions of the Russian Federation, as well as reduce transport costs.

In 2007, the SPSR Express Corporation (expert reviews may also indicate a high assessment of this solution) opens a large technological logistics complex in the Russian capital on an area of ​​10 thousand square meters. m. The company is expanding its own operational capabilities, ensuring growth in transportation dynamics, introducing new technologies and focusing on ensuring the highest quality of services provided.

In 2008, the company began providing services in the format of direct mailings, within which clients were provided with a service in the form of SMS notifications about cargo delivery. In 2009, the company introduced a high-tech sorting center, the use of which helps to increase the dynamics of processing shipments while maintaining control of the integrity of the packaging used. In 2010, another service appeared SPSR Express - delivery of goods the next day after departure.

The company begins to actively penetrate the segment. In 2010, the company also became the winner of the tender for the provision of services for the delivery of documents used by educational institutions as part of the Unified State Examination.

In 2011, the company increased its own fleet of vehicles used in the provision of courier services by more than 25%. Company employees who deliver goods begin to use special mobile terminals that allow them to quickly exchange various data with the corporate information system.

In 2012, the company introduced a new line of branded services. This made it possible to further increase the dynamics of transportation, expand the geography of the brand’s presence, and add new items to the range of services provided. In the same year, the corporation began to actively cooperate with Russian banks: services for home delivery of credit cards issued to clients of financial institutions became popular. At the same time, banks are provided with unique SPSR Express services in many ways - tracking the movement of loans, transmitting information about the status of the card, as well as confirming data about the client who received it.

In 2013, the company is actively promoting itself in the international market, having signed agreements with well-known global players in the transport services segment - ASOS, NEXT, Sears and other brands. Thanks to the development of this area of ​​international partnership SPSR Express, Russian citizens have the opportunity to order goods on the largest foreign online portals. Among the most famous services provided by the brand within the scope of this line of business is Russia-Express SPSR delivery. Reviews about it are also often found on thematic resources.

In 2014, the company continued to develop international markets, concluding agreements with the world's largest brands, such as wnDirect, Boohoo, Clarins, NCR. But much attention was also paid to further development in the domestic market. Thus, the company has implemented the infrastructure necessary to ensure the functioning of acquiring networks in accordance with the new norms of Russian legislation. The brand paid great attention to solving various social problems: for example, the company provided support for the Formula Masters Russia racing series.

In 2015, the corporation introduced a new line of services for companies engaged in distance selling. The use of innovations proposed by the brand allowed market players to reduce transportation times, as well as optimize communications with customers. The tariff policy for services provided in the countries of the Customs Union was optimized.

In 2016, the company continued to improve its infrastructure, especially in terms of ensuring financial transactions: couriers delivering goods to destinations were given mobile acquiring terminals that can accept payments by plastic cards. The ability to pay for delivery services using a card is a significant factor in customer loyalty.

This is the history and features of the business organization of SPSR. It will be useful to study other information about the brand - for example, reflecting the specifics of the company’s activities.

Main activities of the company

The key activities of the corporation are:

• transportation by road - in intracity and intercity formats, represented by the transportation of groupage cargo;
• transportation by rail, sea and river routes;
• air transportation;
• logistics for all types of transport;
• additional services and support (courier services, forwarding services);
• Express delivery.

The company is actively developing cooperation with online trading market entities. Russia-Express SPSR delivery finds demand when placing orders from the largest foreign online stores. The company's clients can be both individuals and legal entities. Express can develop various branded solutions for them.

Branded solutions

The company develops proprietary solutions, in particular, for trade organizations operating in online trading format. The PicklandPack product from SPSR enabled retailers to organize a fully functioning online store - with a website, tools for managing the infrastructure of goods storage, picking, and packaging. In addition, retailers were able to use the specified SPSR product to track the delivery of goods to the buyer.

Infrastructure and company scale

The corporation's infrastructure is represented by:

• 9 large distribution centers;
• 200 regional branches, as well as representative offices.

The company has more than 1000 cars at its disposal. The company has more than 4,000 employees. The company delivers goods to more than 6,000 Russian settlements.

Reviews about the company

Let us now consider how the public evaluates the activities of SPSR Express. Reviews from employees and clients of a firm can be found on many online portals, and they can be very different depending on the individual’s experience with the firm in question. But, nevertheless, based on familiarization with them, it is quite possible to get a general idea:

• about the quality of functioning of specific services provided by the company, for example, such as Russia-Express SPSR;
• about the level of customer service;
• on the assessment of the company as an employer.

Let's take a closer look at the marked categories of reviews.