What's wrong with the Iota network today? What to do if your iPhone does not receive a signal from the Iota network

In recent years, the mobile operator Yota has managed to gain popularity among a wide variety of categories of subscribers. However, as practice shows, even such market giants as MTS, Megafon and Beeline are not able to provide reliable and high-quality wireless communications, let alone the relatively young company Yota, which is just starting to put its own facilities into operation . This is why subscribers have to periodically ask themselves the question: Yota doesn’t receive well, what should I do? The reasons for problems with the network can be different - accidents, poor coverage area, phone breakdowns, etc.

Network accidents

Any, even the most complex and branded electronics can fail; equipment for providing communication services is no exception. In addition, today no one is immune from accidents for various reasons - they happen both on Yota towers and on connecting channels.

The following signs may indicate an emergency situation:

• The network suddenly disappeared - the modem or phone simply stops receiving the Iota signal, which causes a loss of communication.
• Internet pages work slowly or stop working completely; Internet pages do not open or take too long to load; specialized services stop working.
• When trying to call other Yota subscribers, the network is busy or unavailable.

In the event that you are faced with the situation - “Yota has no network,” this is not a reason to panic. No one is immune from force majeure, including mobile operators. Of course, you can try to do something - call support, contact a service center, write to an online chat, however, in the event of an accident, all these actions will not give anything. You just have to be patient and wait until the equipment’s functionality is restored. You can find out about this by following the active link.

The phone is out of order

Is your phone having trouble catching the network or is Yota’s unstable signal interfering with your access to the Internet? Unfortunately, even owners of new devices face similar problems. The reason for this is both careless handling of the mobile device and manufacturing defects.

Attention! Not every device user knows that even a small drop of water getting inside the device can damage it.

In order to find out the exact cause of the unstable signal, you should contact a service center, where specialists will conduct a full diagnosis of the gadget. This will allow you to establish the exact reason why the phone does not receive or receives poor communication. Also, if the device does not work well, you should exclude the possibility of software malfunctions. To do this, you can reset the settings, which eliminates the accumulated errors in the smartphone’s mobile platform. After resetting the settings, all data will be erased, and errors will be deleted with them. Flashing your phone will also help you deal with software problems. You can flash a mobile gadget yourself or in a specialized center.

SIM card is faulty

Another cause of problems in the Yota network is the failure of the Sim card. Absolutely all items have their own working resource and SIM cards are no exception. This happens especially often if the card is very often moved from phone to phone. Such actions provoke damage to contacts, which makes it difficult to catch a signal and register on the network.

Identifying problems with a SIM card is quite simple - just insert another card into your smartphone. If the problems disappear, then it’s time to change the SIM card. To do this, you just need to go to the nearest Yota sales point with a document proving the identity of the owner of the SIM card.

Poor coverage area

Iota has no network, what should I do? The coverage area for different communication signals may vary. So, for example, for 2G the coverage map is always much larger compared to 3 or 4G. There are certain rules for switching between communication standards. In particular, a mobile gadget always strives to connect to a faster and more advanced communication mode.

For example, being in an area with a weak 3G signal and a strong 2G signal, the phone will always receive 3G, ignoring the better 2G mode. The result is poor quality of Yota communications and dissatisfied subscribers. What can be done in this situation?

Firstly, you can try to change the network mode yourself to a higher quality and stable 2G signal. To do this, you need to go to Settings, select Mobile networks, go to the modes tab and connect GSM. If after performing these steps the device starts working normally, this means that your location is located in an area of ​​poor 3 or 4G.

Secondly, Yota subscribers can try to move to another point, while monitoring the presence of a signal. Of course, you can check the coverage area through a special map on the operator’s official website, but there are some minor difficulties with this. The map was compiled very approximately using a computer modeling method. Sometimes the map can show the presence of 4G, even where even 2G has never been received.

How to improve signal reception quality

If your mobile device does not receive the Yota signal well, you can try to radically solve the problem and change your telecom operator. However, if a Yota SIM card was purchased specifically for the Internet, then it is almost impossible to find analogues, since none of the federal or regional operators today can offer a worthy replacement.

If the Yota router or modem receives poorly, you can improve the quality of communication using a special indoor antenna. A communication device is connected to it, and the receiving element of the antenna is directed in the direction from which the best network reception is observed. Of course, it is impossible to give a 100% guarantee of improving the Yota signal using an antenna; there are situations when, even with the help of such amplifiers, the connection continues to fail and drive users to a nervous tic with disgusting quality.

However, even in this case, you should not be upset, since there are several effective ways to really improve Yota communication. So, if Yota does not pick up a signal well, you can try to raise the modem as high as possible by purchasing a special cable for it, which will allow you to freely move the device within the room.

Advice! Some craftsmen advise mounting the modem in conjunction with an indoor antenna at a height of 4-5 meters, for example, on the roof of a building.

Another option is to purchase a modem with an external connectable antenna. A similar idea can be implemented in rural areas where Iota catches poorly. An external antenna can be mounted on a high pole, after which the amplifier is connected to the modem. You can also attach the modem to the focus of a satellite dish, which is directed towards the nearest large populated area.

What are boosters and what are they for?

When Yota or any other mobile operator has poor signal reception, and the network stops working at a specific point, sooner or later it provokes irritation and dissatisfaction among subscribers. Just imagine the situation - you purchase an Iota modem in order to enjoy watching your favorite movies or stay in touch with work colleagues while on vacation outside the city, and when you arrive at your dacha, you find out that there is no connection. Or, a modem that worked perfectly at home, when you try to access the Internet in the park or at work, displays a message about the absence of a network. There are several ways to correct the situation:

• Contact Yota with a written complaint so that the operator adjusts the coverage area;
• Buy a booster that will allow you to catch a signal, even where it was previously impossible.

The Yota operator today is on the list of the most popular cellular companies in the Russian Federation, offering its customers the opportunity to use high-speed mobile Internet on favorable terms, as well as other cellular services.

Despite this, sometimes users may experience problems using services and ask questions about why Yota Internet does not work. And today, in our article, we will consider the most popular of these questions.

Why is Yota Internet slow and what to do in this case

If you are faced with the problem of a noticeable decrease in Internet speed within the tariff plan you are using, this may be a consequence of several factors. Which we talk about below:

• Bad connection: if you go on a trip or move to a remote area of ​​your locality, a noticeable decrease in Internet access speed may result from a weaker signal;
• Depletion of funds in the account: in case of using all the funds in the subscriber account, Yota does not block access to Internet access services, but only reduces the maximum access speed to 128 kbits per second. This is a significant reduction that is immediately felt even by less experienced computer and Internet users.

Based on the answers described above to the question of why Yota is slow, we can answer the question of what to do in such a situation. When it comes to communication problems, the most obvious and simple solution is to change the location of the user or the device itself. Even moving the modem closer to a window or balcony, if the device is used indoors, can significantly affect the speed and quality of communication.

If we are talking about a zero account balance, then the solution to the problem is also obvious - you need to top up your account. Moreover, this will not be a problem at all, because Yota leaves users access to the network at a speed that will be quite sufficient to log into Internet banking and complete the payment procedure for services.

Why the Yota modem does not work and how to fix it

Another fairly common problem that may affect Yota Internet users is the incorrect operation of modems and routers used to connect modern gadgets to the network. For example, one of the most popular devices today is Yota Many. This is a small modem that is built very high quality and has virtually no flaws. However, like any equipment, from time to time it can let its owners down. Often, problems arise precisely at the software level, which leads to Yota Internet not working well or not working at all.

In such situations, there can be only one solution to the issue, and any subscriber can cope with it. The main thing is to strictly follow the instructions below:

1. Find the power button on your device, press it and hold it for 25-30 seconds. This action will begin the process of resetting the device to its factory state.
2. Connect the Yota modem to your computer via a USB cable.
3. Launch a web browser on your computer and go to status.yota.ru. (in principle, redirection to this resource will occur when you launch any site in the browser).
4. Set the name of the access point, and also create a password, if necessary, to access the Wi-Fi distributed by the device.
5. Save your router settings and check your account balance to be sure that Internet access will be provided at the speed selected according to the terms of the tariff.

After completing these steps, you can start using the Internet via a Yota modem under standard conditions.

The article explains to users the strategy for action if Yota does not have a network. We will tell you why problems occur, what types they are, and what actions should be taken when Iota does not find the network!

Before giving advice to those whose Yota does not connect to the network, let us remind you what services the operator provides:

• Home Internet;
• Mobile Internet 3 G or 4 G;
• Cellular.

The company is affordable in its prices - this makes it popular. However, users of this telecommunications company also have problems connecting to the Internet.

Main causes of signal loss

In addition to complaints about problems with Iota’s network, there are also complaints about low speed or disruption of cellular communications.

There are several reasons why Yota users do not see the network:

• An accident on the operator’s side. Contact support directly and find out when your network connection will be established;
• Phone problem. Modern devices are fragile and complex, so failure of the transceiver module is not uncommon;
• Faulty SIM card. The SIM card looks like an ordinary piece of plastic, but it is not. In order to provide communication, it is equipped with a microcircuit. Chips break often and this manifests itself in the lack of Internet and mobile communications;
• Coverage area. If you are far from the base station, connection problems will inevitably arise.

Problem solving

• SIM card malfunction. If the reason is a SIM card problem, then take your passport and go to the nearest Yota office. The address can be found on the official website. If there is no Internet connection at all, call the hotline 8-800-550-00-07 and find out where you can check and exchange a SIM card;
• Mobile device failure. First, try restarting your phone. If this does not help, then move the SIM card from one slot to another, perhaps one of them is faulty. You should also look at whether the SIM card is tightly seated in the device. If you find a breakdown, then take it for repair;
• Weak signal level. The way out of this situation is to simply change the location. Try moving to the window or turning in the other direction. If you use a USB cable to connect a modem, try plugging the device directly into the computer port. Alternatively, move the modem and cable closer to the window (indoors). On the street, slowly turn around your axis and observe the signal level. You can install a program that shows this parameter. For example, for Android Network Signal Strength.

We hope that our tips will help you solve problems when there is no Yota network.

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Questions on the topic

Marina 12/02/2018 10:50

I have 2 Yota SIM cards. One in the phone, and the second in the wi-fi router in a 4G modem. And both of them don't work. Therefore, there is no need to talk about device malfunctions. The signal is excellent, I've been using it for EXACTLY A YEAR! Overnight, both and EVERYTHING simply stopped working! Dear operator, if this is related to the time of using the SIM, then write it down in the contract, and if there are network problems, you can notify the client via SMS.

Nikolay 09.11.2018 17:00

Today, when I went for a walk, my phone lost the network... That's all! Ales! Now he doesn’t even see the network! I thought the phone was a mess, but no! The phone is working fine - tested on 3 other SIM cards. My friend also has a signal in the same place as me with Yota. So, dear Yota and MegaFon, do you want to explain? I’m writing this and laughing! And at the same time, my friend is already uploading a post on pikabu) Well, Well, it looks like it’s time to contact Roskomnadzor)

Mikhail 08/30/2018 17:18

Hello, my friends gave me a SIM card, I accidentally blocked it (I haven’t used the SIM card for a long time, I want to unblock it, I don’t know how?! The phone doesn’t see it. I only have the first name, last name, and patronymic of the person for whom the SIM card is, the person is in another country

Natalya 08/24/2018 11:09

Please check why the Internet at 8999***80** has disappeared. I purchased a SIM card for the tablet on 08/22/2018. It is impossible to use 15 GB in 2 days. YouTube doesn’t see the network at all, what is this???

Evgeny 07/12/2018 12:51

Throughout the city, Kachkanar stopped receiving communications at all. what to do and who is to blame?

Vitaly 06/22/2018 09:46

Hello, our manager flew to Greece and on the second day of his stay there, incoming communications disappeared (outgoing calls work), which was immediately written about in the yota chat. 8 days have passed since then and the problem has not been resolved. On the first day they wrote, remove the SIM card, select another network, etc. , but this did not help, they left a request in tech. support. Every day they were interested in what was going on with this problem, and they answered that it was technical. support resolves the issue and today, on the 8th day of waiting, they write to us again, remove the SIM card, select another network, after explaining that you already advised us to do this and it did not help, they again wrote that the application has been transferred to technical support. support - WHAT IS THIS?

While working or having fun on the Internet, you can sometimes notice unstable network operation. Pages take a long time to load, or the connection is even interrupted. A bad signal from mobile operators such as Yota is a common occurrence, but in some cases it can be fixed. Next, we will talk about what are the most common communication problems with the Yota provider, and how to improve the quality of Internet reception.

Among the reasons why Yota mobile Internet does not work or works poorly, several main ones have been identified. The most common are accidents and network malfunctions, as well as lack of signal at the location due to poor coverage.

Accidents and network failures

No operator is immune from accidents and technical failures. When there is no network in a certain area of ​​the covered area, Yota engineers begin diagnosing and correcting the causes of the breakdown. Depending on how serious the accident occurred, the troubleshooting period can vary from several hours to several days. To make sure that there is no stable Yota signal and this is due to a technical malfunction, you need to call the hotline at 8-800-550-00-07 or write to the support service on the website. Operators will inform you about the reasons for the lack of communication and, possibly, provide an approximate time frame for its elimination. You will also receive a notification upon completion of repair work.

Poor coverage area or weather

When connecting to Yota for the first time, or if the Internet is used in a new location, it is recommended to check the network coverage map on the operator’s official website. If pages load poorly, sometimes the connection drops, or the Internet does not work at all on a working tablet or other device, this may be due to poor Yota coverage or its complete absence. It is enough to change the location, for example, go out into the corridor, bring the device to the window and check the signal quality. If it improves, then it's a matter of coverage. You can call the operator's hotline and report this, giving your location. Perhaps the operator will take this into account and after some time (in most cases, several weeks), the signal will improve.

To understand why Iota began to have difficulty catching a signal and working in its usual place, you can simply check the weather outside the window. During thunderstorms, strong winds or fog, the Internet may be slow. Usually, this problem goes away on its own as soon as weather conditions improve.

Phone breakdown or problem with SIM card

If operators report that there are no accidents or technical problems on their part, and the location is within the coverage area, the reason that the Internet from Iota does not work on a mobile phone may be a breakdown of the gadget itself or a problem with the SIM card. To make sure of this, just try to reboot the device. Often, at this stage, connection problems are eliminated. If this does not help, you can move the SIM card to another slot and check if it is tight. It is not recommended to use micro-SIM and nano-SIM in slots intended for standard-sized SIM cards, since the fit of the chip to the sensors may not be tight.

To check the serviceability of the slots, you can temporarily insert any other SIM card into your device and check the connection. If it is stable, then the problem lies in the SIM card itself. The SIM card chip is very fragile, often a scratch invisible to the eye can lead to a poor connection. In this case, it is recommended to visit the nearest Yota office (you can find out the address on the official website) with your passport and ask the manager to replace the SIM card.

Problem with payment

The Internet is turned off if there are not enough funds on the balance to connect the package. In your personal account or from the operators in the support service, you can find out the date of monthly debiting. To ensure uninterrupted access to the network, on this day or a day earlier you need to top up your personal account in the amount of the cost of the tariff for the next billing period. If the payment is made on time, you need to check the balance. Some payment systems, such as terminals, charge a commission, which means that funds could be credited without taking it into account, and they are not enough to activate the package for the next month. If the balance on your personal account is zero, you should contact the operator’s support service or technical support of the payment service through which the payment was made. If you have saved your payment receipt, it is recommended to prepare it and study it carefully before calling. Managers may need information about the full amount of payment (including commission and without), the date and time of payment.

Problem with settings or viruses

If you cannot access the network when connecting to the Internet from Yota, you may be infected with viruses. Some of them “intercept” traffic for their own purposes or block it completely. You can check for viruses on your device by downloading an antivirus, but you should remember that not all of them can signal with absolute certainty the presence or absence of certain malicious content. Complete diagnostics and virus removal can be carried out at specialized service centers. Experts work with professional equipment and software, which greatly increases the likelihood of detecting infected files and treating them.

Internet pages load poorly or the connection drops

If Yota’s Internet connection disappears, or the modem does not connect to the Internet at all, the problems may lie in the modem itself or the device that communicates with it. As a rule, this is expressed in the fact that Yota’s Internet works slowly, and the modem often freezes, displays the error: “There is no connection,” or the 4G router indicator lights up red. Contacting the operator’s technical support service or any of the communication shops will help you cope with this. During the conversation, you need to state the essence of the issue, for example: “The Yota 4G LTE modem turns on, but does not work when connected to a computer.” The operator will definitely clarify what exactly the problem is: the modem does not connect to the network, or the Internet connection is simply slow. Usually a small diagnostic, a verbal description of the symptoms of a problem, is enough for him to identify the error. The specialist may ask you to do things like remove the modem from the slot and then reinsert it, reboot the computer, and so on. You need to be prepared for these simple manipulations: first save all open documents, and also close programs so that the PC restarts faster. You can even remove several unnecessary processes from startup.

Low quality network equipment

If all of the above tips do not help, the Internet from Iota still works poorly, is slow and dull, or a stable network signal constantly disappears, you need to check the functionality of the network equipment. Only the operator’s technical specialists can diagnose it. You need to call the hotline, if you were unable to identify the breakdown yourself, or the problem was not resolved after the manager’s advice, you should arrange for a technician to come out. If your network equipment is faulty, replacing it will solve the problem. If you use your own equipment and there is no connection to the Internet, or the router does not distribute Wi-Fi, not only when using the Yota operator’s network, you need to test another device. For example, borrow a router from friends to check and connect through it. Has the problem been resolved? Then you will have to buy a new router.

Problem with the modem or its power supply

When using the modem, you need to thoroughly inspect it. If you are using a Yota 4G/LTE modem and it works intermittently, or the indicator does not light up, this means that the bad signal is associated with it. First of all, you need to check whether the device is connected to the network; this may be one of the main reasons that the router or modem does not turn on. To do this, just go to the web interface and check that the connection status says “Connected to Yota”. If the device is not detected, is not installed, and the computer freezes when connecting the Yota modem, making it impossible to enter the interface, then the equipment needs to be replaced.

To ensure that there are no problems with the Internet from the Yota operator and it works without interruptions, it is recommended to receive a signal SINR 2 RSRP -110 or better. To do this, you will need to walk around the house with the modem and find a place with the best reception. If the value is lower, the location is within the coverage area, you need to determine the status availability in the web interface.

If the status is unavailable, or the message “Please check the modem” appears, you need to make sure that it is connected to the computer without splitters or USB extension cables. They may be the main reason why the Yota modem does not connect to a home or work laptop. It is recommended to check it on another computer. If there are no connection problems on the other device, the gaps are due to the operation of the PC.

Often the modem does not have enough power to work properly, and it does not connect well to the network. This is because it consumes 500mA. You can solve this problem by disabling the storage device that is built into the modem:

• In the Windows operating system, go to “Device Manager”;
• select the category “USB Controllers”;
• Find the modem storage device and disable it.

If the USB extension cable is too long or damaged, and the modem does not have enough power, this is the reason why the Yota modem does not connect to the 4G/LTE network.

If you are using a PC running MacOS, you must do the following:

• go to “Programs” and the “Utilities” folder;
• run disk utility;
• In the left part of the window, find the connected storage device, click on the ⏏ button or right-click on the name and select “Stop”.

Updates and drivers

If the Yota modem, designed for use in 4G/LTE format, does not work on Windows 7 and 10, or the laptop does not find a router connected to the network, this may be due to a long lack of operating system or driver updates. In this case, it is recommended to download and install updated versions of drivers and check for system updates. This will also solve the problem of why the system constantly reboots when connecting the Yota 4G modem to the computer.

If, when connecting a Yota modem, the computer displays various errors, you need to update the software or firmware of the directly connected modem.

Improving the quality of reception

You can check why there is no Yota signal reception or the reason for its poor quality by connecting another device in the same place. If the signal is also weak, it means the problem is poor coverage. However, there are ways to improve it:

• use a satellite, indoor antenna or reflective array;
• apply boosters;
• change the location of the modem (for example, raise it higher);
• buy a modem with the ability to connect an external antenna.

We use boosters

A booster is a Wi-Fi signal amplifier for modems and routers, a kind of repeater in case the connection from Yota is poor. You need to connect an antenna to it, which will be installed on a hill or at a point where the signal is best received. The second antenna is located indoors in order to directly broadcast the signal itself to devices.

Among the main advantages of using boosters is an almost one hundred percent guarantee that the signal will be improved and the Internet speed will increase. The equipment will work automatically and will not require additional participation.

The downside is the high price of such equipment; the average cost ranges from 25 to 50 US dollars.

Homemade antenna amplifier

In order not to buy expensive equipment, you can assemble a signal amplifier antenna with your own hands from available and available materials. Using an antenna will solve the problem that the router does not pick up the Yota 4G signal. However, to ensure that the assembled device does not burn out, you must have certain knowledge about working with this type of device and strictly follow all assembly instructions.

To create an antenna, you will need a wire about 45 centimeters long, pliers (or round-nose pliers, which will be more convenient for making bends), a reflector measuring 135x120, a file, a plastic jar, scissors, insulating tape, a block on which the antenna will be attached, several screws, a soldering iron and two straws for cocktails.

Instructions for assembling the amplifier antenna.

1. You need to take the wire, mark it at 53-55 millimeters and bend it so that you get an eight of two rhombuses. The wires in the center should not touch.
2. Then you need to place the workpiece on the reflector and draw an obtuse angle, it should be 120° at both ends of the workpiece.
3. It is necessary to drill a hole in the center in the reflector (the diameter is arbitrary, the main thing is that two wires with electrical tape fit into it), as well as two holes for self-tapping screws.
4. You need to clean the ends of the wire with a file, etch them with acid and solder the lower ends.
5. In a plastic jar (from gouache, for example), you need to measure about 36-40 millimeters from the bottom and cut holes in order to connect it to a reflector made from wire. You need to drill three holes in the bottom of the jar; they must be located in the same way and coincide with the holes on the reflector.
6. Next, you need to connect the jar with the reflector and the block on which the antenna will be attached, and screw the structure with self-tapping screws. The block should also have a large central hole drilled for the wires.
7. Strip the insulation from a 75 Ohm cable approximately 15 centimeters in size, you should get two wires. You need to clean them, narrow them and carefully solder each to its end of the reflector.
8. You need to put tubes on the wires so that they do not touch each other. Then you will need to connect the antenna to the cable: one wire is soldered to the previously stripped and etched body of the adapter from the antenna, the second to the central core of the cable.

Installing such a Yota signal amplifier antenna will significantly improve the quality of communication. It is enough to catch the signal by turning it towards the guiding station or the city center, where the coverage is better.