Mgts (mgts) internet - connection and setup. MGTS phone does not work Why is there no Internet MGTS

Landline communications, like any other telecommunications service, may stop functioning for a number of reasons: failure of fiber-optic or copper transmission lines, network congestion, telephone failure, and much more. Naturally, in such situations, the subscriber will need to notify the operator about the malfunction of the landline number in order to submit a repair request and call a technician. But first of all, MGTS clients from Moscow and the Moscow region have quite natural questions: where to call and what to do if it doesn’t work?

What to do?

Firstly, in order to solve the problem as quickly as possible, you have to identify the source of the problem. This could be a breakdown that occurs within or outside your home. Secondly, this point will need to be expressed to an employee of the Unified Contact Center by calling from a work phone number:

• city ​​communications – (495) 63 – 60 – 636;
• cell phone – 0636.

The hotline operator will provide you with the consultation you need. If remote technical support turns out to be useless, a specialist will accept your request to call a technician.

Meanwhile, if you do not have the opportunity to use your home or mobile phone to contact the Contact Center, visit one of the Service Centers, of which there are currently more than 20 units in Moscow. A map with current addresses of official representative offices of MGTS, including information about the operating modes of each of them, is available at this link.

Repair Bureau

– a structural unit of a telecommunications provider responsible for technical support for subscribers. In general, assistance to the company’s clients is provided in two ways:

1. remote consultation provided by hotline staff – works 24/7;
2. organization of repair work - as necessary.

It is worth noting that equipment repairs are carried out by MGTS partner companies, so the quality of service, as well as the cost of services provided to eliminate breakdowns in some cases can vary significantly depending on the area, street or even house. For example, in Moscow alone, the above-mentioned telecom operator has more than two dozen permanent contractors, the number of which, in certain months, either increases or decreases.

Call the master

While you are calling to apply for a technician, leave your work contacts to the operator so that he can clarify the time that is convenient for you and send a free specialist to the appointed place.

Upon receiving a call, the repairman will carry out diagnostics of cable networks and related equipment in order to identify a breakdown. If it turns out that the cause of the malfunction is located outside the subscriber’s home or apartment, then all costs of eliminating it will fall on the provider. But if the telephone set or wire fails due to the client’s fault, then the financial side of the issue will become his problem. And as already mentioned, the cost of restoration work must be clarified on an individual basis.

Reviews about the work of the repair bureau

Looking ahead, let's say that subscriber reviews of the MGTS repair bureau on specialized forums and communities on social networks are divided. This may be due to the human factor, when the quality of the service provided largely depends on a specific specialist, or the lack of proper control of the company in relation to the service personnel is to blame.

Elena – 24 years old (Moscow):

I can’t help but complain about MGTS repairmen. I have the feeling that they have one person working there for the whole of Moscow. For example, after submitting an application, I waited 12 days for a specialist. And all this time the landline phone was turned off, and for my business, a small online store, this is more than critical. It’s good that at least there is an opportunity to set forwarding to a mobile phone.

Sergey – 35 years old (Pushkino):

Last week, a brand new GPON router, to which a landline connection is connected, stopped showing signs of life. Therefore, I immediately turned to the Contact Center for help. There, unfortunately, I was tortured with banal recommendations about rebooting the device, but after another unsuccessful launch, they accepted a request to call a specialist. He came after two hours, taking with him a new router. It is noteworthy that no one even asked for a ruble for diagnosing the fiber optic cable and replacing the modem.

Alexey – 41 years old (Moscow):

I don’t know what MGTS should do with these contractors so that they can understand the meaning of the word “service”. Why does a “master craftsman” come to my home, in the center of Moscow, on a call with a tasty fume and leave behind a heap of garbage, but somewhere on the outskirts, right next to my parents in Odintsovo, the guys don’t allow themselves to do this and do everything highest quality?

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. If you have this package, you can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

Interesting video - the new life of a home phone.

I connected the Internet and mobile communications to MGTS. They offered it as a package because it was cheaper. And in fact. If I had known about you earlier, I would have saved so much money

I have been a client of MGTS for several years. Initially it was their home phone number, then it switched to their Internet. The speed is normal. The router was given free of charge. The subscription is also in the middle range of 499 rubles. As long as there are no problems I will use it.

Thank you for the quality of MGTS services. Polite and professional staff, good service and internet.

Using a social card, I very successfully connected the Internet to MGTS. The speed is small, only 30 Mbit, but it is enough for me. The equipment was provided for use free of charge.

I connected to MGTS through a promotion, and now, in addition to the Internet, I have absolutely free mobile communications. I read it by chance on the website and immediately went to their office to transfer my mobile number to MGTS. I have never regretted it

I needed the Internet. I had several points when choosing. It's price and quality. I liked MGTS's offer. Which is how I connected the Internet. Now I not only have 300 Mbit/s Internet, but also absolutely free mobile communications with 2GB of mobile Internet. Overall I'm happy with everything, no problems so far.

I have had Internet from MGTS for a long time, I decided to save money and connect to a package of mobile communications and Internet services. With the Internet and my Non Stop mobile tariff, it turns out to be 999 rubles per month. Internet speed is excellent. I use it freely and watch any films and videos. Mobile communication is also normal. I don’t regret that I connected the package right away, it’s really more profitable.

I've had my MGTS router for a long time; I connected to the Internet from them because of the good price. But that was a long time ago, 1.5 years ago. The average speed was 200 Mbit/s. So much time has passed, I looked at what offers others now have for connecting to the Internet. And I realized that I was staying with MGTS, just as I was the best and still am. Well done, what can I say... they value their clients!

MGTS connected me to Internet and television at a social tariff. I’m retired, I’m constantly short of money, so it was very beneficial for me to connect in this way. A neighbor told me about this tariff. She made the connection herself this way. I pay 370 rubles a month for Internet and television. Under these conditions, this connection suits me.

Thanks to the MGTS promotion for connecting TV and the Internet, I received free mobile communications, and it is unlimited. It happened by chance, I just called to inquire about the conditions for connecting to the service package. And then they offered me such a promotion. I agreed almost immediately. I use everything, everything works, so I don’t regret it, especially for such little money for me.

I bought a cool TV more for playing console games. But I also immediately wanted to connect to good TV. I really liked the conditions of MGTS for the price. The connection was made quickly. There are a lot of cool channels, the quality is excellent. Now I spend a lot of time watching TV))) And I only pay 160 rubles.

Previously, we had a different provider in the west of Moscow (Kremenchugskaya St.). There were almost no complaints about it, except for the Internet being turned off a couple of times, but we paid 550 rubles for an Internet speed of 50 Mbit/second. We received a call from the MGTS company and said that they were running a promotion “Internet Tariff Plan 77” and now you can connect to the Internet at a speed of 70 Mbit/sec and for only 277 rubles per month and you will have to pay for it along with the phone. We decided to try it and ordered installation. The next day they came to us and hung a router in the hallway. Now we have Internet throughout the entire apartment.

And we started paying 500 rubles a month for everything: telephone, caller ID and Internet.

For now, I’ll lower the rating to 4, because while on weekdays the Internet speed exceeds 50 Mb/sec, it drops sharply on weekends. True, this speed is enough for me, but they still promised 70, so give me at least 50 m/bit. In the future, you can connect 100 digital television channels through this unit in the corridor, but for now it is not necessary.

Use 4 months. So far there are no complaints or complaints.

I always thought that video surveillance was pampering and a waste of money. But my husband really wanted this service, and we entered into an agreement with MGTS.

And now I understand how useful this thing is.

You can easily see what was happening at home in our absence, for example, whether the housekeeper is really just cleaning and not climbing on the bedside tables.

We have connected the simplest tariff for 200 rubles. per month in total. Video recordings are stored for seven days, I think that this is quite enough for home use.

Just recently, my wife and I moved to a new apartment. The apartment, of course, is very good, we are happy, but the Internet that was there was something special. The speed always jumps, especially in the evening, if my wife is at the computer and I turn on the laptop, this is a problem. I like to play online games after work, chat on Skype, so if she starts watching a movie, her ping immediately goes up and someone has to give in, usually me) We don’t have iron patience and we decided to change the provider. After reading the reviews we decided to try the new MGTS. What captivated us was the price: 200 Mbit per second promotion. for 490 rub. per month Well, it’s all for nothing, for such speed! We called the mountains number. line, talked to us politely, answered all our questions, checked the possibility of connecting this Internet in our apartment and accepted the application. At a time convenient for us, 2 technicians came to us, carefully removed the old cable and ran their own, installed a free modem with WiFi, and also offered to install an antivirus, but we already had our own and we refused. And that’s it, that same evening my wife and I appreciated the quality)) Compared to the old Internet, this is heaven and earth. And it’s easy to pay, we do it either through terminals or in MTS stores. We tried it through WebMoney, it worked too)

There are fewer disadvantages, so I'll start with them:

• The only negative in my opinion is the price. 30 Mbit/sec-390rub. A little expensive compared to the previous operator.

Pros:

• After registering the application on the website, they called back 30 minutes later. everything was told, everything was clarified.
• Installation is possible the next day at a convenient time. The time period is strictly specified.
• On the day of installation they will check whether everything is in force.
• I was most pleased with the installers: they drilled everything carefully, no debris, installed the router in the right place, no unnecessary wires sticking out anywhere, provided a free socket for it, set up everything on the computer, checked everything and left, leaving a business card in case of a breakdown.

While everything is working properly (3 weeks), the speed fully satisfies my requirements. Even in the evening nothing hangs like a clock.

Honestly, I was very pleased with the service. no previous provider has surprised me so much.

I don’t understand why there are so many negative reviews? We've been using MTS for a year now and have no complaints yet. The connection was not interrupted even in snowstorms and hurricanes. Although they were afraid that “they steal money, the connection is terrible.”

When our previous Internet provider was bought out by Rostelecom, we were looking for an alternative. We tried a couple of local ones, the connection was lost, but in those... support cannot be reached (a 5-day work week for an Internet provider, IMHO, a strange phenomenon). As a result, MTS Internet was connected.

I liked that the master came the very next day, signed the contract himself, set everything up, didn’t take any money))) We have a rather expensive tariff (650 rubles per month), it works from the very beginning without any complaints.

But no, I’m lying. There was a breakdown in communication somewhere at the beginning of our cooperation. It was a little difficult to get through, but we managed. The master came on the trail. day.

Overall, I'm satisfied. I want to try to switch to a complex with TV, but I can’t figure out the tariffs on the website. There's something strange about everything, some kind of setup...

I don’t really think about the quality of the Internet and TV, everything has been working well for a year now.