App store won't load. Iphone does not log into the AppStore: proven methods and recommendations for solving the problem. Resolving the error “Connection to the App Store failed. What to do if the app store does not work

26.10.2023

The App Store is designed in such a way that it is easy, convenient and safe for the user to download applications from it. But nothing lasts forever, and even such a firmament as the application store for users of Apple equipment can sometimes fail.

In this article we will tell you about possible problems when working with the App Store and how to solve them.

App Store not working? No problem!

Recently, users of i-gadgets are often faced with the fact that the App Store does not load at all. Fortunately, there are several ways to solve this problem.

First, if you recently updated the system, try going to “iPhone Settings”, “iTunes and AppStore” tab and check the appropriate box. These manipulations will help you log into the application.

Secondly, the problem may not be with your device at all. In this case, just wait a while and try logging into the AppStore again.

If the above does not help, you will have to reflash the device, that is, reset the settings:

Important! If you have Jailbreak installed, before flashing you need to switch your gadget to DFU mode. You can do it like this:

Connect your device to your computer by simultaneously holding down the Home and Power buttons and count down 10 seconds. When they're done, release the Power button while continuing to hold Home until iTunes recognizes your device in DFU mode.

Applications in the App Store are not updated or the App Store does not download applications

If your online store does launch, but for some reason the App Store does not download applications or does not update them, the following manipulations may help you:

As you can see, there is a way out of any situation, and technology is no exception.

Leading analyst Eldar Murtazin has a problem - the App Store does not want to download updates or any pages.

Unfortunately, even the Apple app store is not always able to work stably. Most often, the problem lies in the device itself rather than in the company’s servers.

1. Check your internet connection

This must be done first. The active Wi-Fi, 3G, LTE icon does not mean anything; the network can simply become “dull.”

Solution: Open any web page in the Safari browser.

2. Check the status of Apple servers

Sometimes it happens that Apple's servers fail, which leads to the shutdown of some services, including the App Store.

Solution: read the news on the website, or check the system status directly using this link.

3. Repeat the update

As strange as it may sound, pressing the button again Update can correct the situation.

Solution: go to App Store -> Updates. Disable the update download and try again. And so on several times. This often solves problems with downloading updates and the functionality of the entire App Store.

4. Check the date and time

If the date and time do not match your time zone, you may have problems connecting to Apple servers. The problem is rare, but it should not be forgotten.

Solution: go to Settings -> General -> Date and time. Turn on the toggle switch Automatically.

5. Stop downloading the program manually

An application that has been in status for a long time can cause a decline in the performance of the entire App Store.

Solution: Tap on the frozen icon to stop loading. Tapping again can resume it and fix problems with updates.

6. Turn Airplane Mode on and off

Problems with the Internet connection may arise due to local network problems.

Solution: Open Control Panel and double-click on the Airplane mode icon (airplane icon).

7. Check your settings

It often happens that you accidentally or intentionally disabled software updates in iOS settings.

Solution: go to Settings -> iTunes Store and App Store. Turn on the toggle switch Updates.

8. Remove the defective application

Tapping on the program icon will not always fix the problem. Sometimes you will need to completely remove the program and download it again.

Solution: Long-press the problematic icon and click on the cross to remove the application.

Search Spotlight for the program's name to see if it's no longer available. Open the App Store (if it's running) and download the app again.

If the icon still does not disappear, then uninstall the program via Settings -> General -> Storage. Select the application and remove it.

9. Activate startup programs

If you have multiple iOS devices, start downloading the second app on the device running the App Store.

Solution: Open Settings -> iTunes Store & App Store. Turn on the toggle switch Programs.

Then download an app from the App Store on your second device, or through the iTunes app for Mac and Windows.

After the download starts, the buggy application can continue downloading, and the App Store will work.

10. Login to the App Store

Access to account data may be inconsistent, so it is recommended to re-authorize.

Solution: Open the App Store and go to the tab Selection. Tap on the account name and select Go out.

11. Refresh the App Store page

Connection problems are only 50% of possible situations. Sometimes the store application itself can be dull.

Solution: Press the non-working tab button on the bottom panel 10 times in a row. It could be Collection, Updates and so on.

12. Reboot your iOS device

Oddly enough, sometimes a complete reboot of the iOS device can also fix the program’s performance.

Solution: Press the Power key for 3 seconds, select Switch off. Then turn on the device again.

13. Connect to iTunes

Often, an App Store performance issue can be resolved by connecting your device to your computer.

Solution: Connect your iOS device to a PC or laptop running iTunes.

14. Perform a hard reset

If the above methods did not help you, the last option left to reanimate the App Store is to completely reset the device.

Solution: There are two stages here. The first one is Reset Network Settings. Go to Settings –> Reset. Select Reset network settings.

If this does not help, then a complete reset of the device remains. While in the same section and having created a backup copy of your iOS device, select Reset all settings.

15. Reinstall the firmware

The last reliable option is a complete reinstallation of the iOS firmware. To do this you will have to switch to DFU mode.

Solution: create a backup copy of the iOS device (from which we will restore programs and their data). Connect your gadget to your computer and launch iTunes.

Press the Power and Home keys at the same time. Hold for 10 seconds. Wait until the Apple logo appears before rebooting.

When an apple appears on the screen, release only the Power button.

The iTunes logo with cable appears. As soon as iTunes writes that the iOS device is in recovery mode, click on the button in the pop-up window Restore.

The latest current firmware will automatically download and reinstall.

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In this article I will talk about the reasons why the iPhone does not log into the App Store, the message connection failure and other problems appear.

This article is suitable for all iPhone 11/Xs(r)/X/8/7/6 and Plus models running iOS 13. Older versions may have different or missing menu items and hardware support listed in the article.

Connection failure when logging into the App Store

There are several reasons why there may be problems with the functioning of the App Store. All of them have their own solutions that can correct the situation.

Ask your question to a specialist

Don’t know how to solve a problem with your gadget and need expert advice?

Connection failure occurs when an application is installed or new. Before searching for the cause of the failure and solving such a problem, you should make sure that the firmware version you are using is not a beta version.

Quite often, beta versions are not finalized, which is why they can cause various problems in the functioning of the device as a whole. When using the trial version, you must wait until all possible bugs are removed by the developers and it becomes possible to update the gadget to a new, improved version. If the device is running the full version of the firmware, but due to connection failures it is not possible to update or install applications, then you should determine the cause of the error and how to solve it.

The time and date are set incorrectly

To solve the problem, set the correct data or activate the automatic time and date setting function. To set the time and date manually, follow the steps:

Go to “Settings”, select “General” and “Date and Time”.
We indicate the year, month, date and current time (select the time zone).

To automatically configure the data, just activate the “Automatic” option.

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Hidden information about the phone's serial number

In the “About device” menu, in the category where the firmware version, IMEI and other data are, there should be a serial number of the device. In a situation where it is hidden or any other information is specified in the place where it should be displayed, the App Store server simply will not be able to authenticate the device. This situation may occur after updating iOS.

To solve the problem, you should perform a factory reset:

Go along the “Settings” path, select “General”.
There we indicate “Reset”, then “Reset all settings”.

It is important to note that resetting the settings means completely deleting all information from the gadget, after which the user will have an iPhone like new. To save important information after a reset, you must make a backup copy before performing the operation:

Go to “Settings”, then click on “iCloud”.
Click on "Backup" and "".

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It is also recommended to activate the “Backup to iCloud” option, with the help of which information will be backed up automatically when the gadget is connected to the Internet. After completing the factory reset procedure, you should set up your gadget as new, and then restore the data from the iCloud backup.

Incorrect network settings

When using a Wi-Fi connection, there is a possibility that there are problems with the Internet settings or signal. The network administrator probably changed the settings or Wi-Fi access was limited.

To solve the problem, you should first check the functionality of the Internet. To do this, open the browser, and then load any Internet site. If nothing happens, you need to check the router. There is a possibility that it needs to be rebooted or the device does not work at all.

You can also disconnect from Wi-Fi and use mobile Internet. If the error is not corrected, then the problem is in the product itself.

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Backup solution

There is a fairly simple way to solve the problem when the iPhone does not enter the App Store. Any user can easily use it. We perform the following algorithm:

The reasons for such errors include jailbreaking. You can get rid of it only by restoring the gadget via iTunes:

We connect the gadget to the computer using a USB cable.
Open iTunes and select your device.
Click on the “Restore” button.

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Searching for apps doesn't work in the App Store

Recently, problems with finding programs have become more frequent due to Apple's technical work. When you try to search for the necessary applications in the catalog, they simply do not appear in the results. This applies to all applications and services.

There is one peculiarity here - when you open the “Popular” item, applications are again displayed in the search results, and you can download them to your device without any problems. You can download applications using direct links, and update purchased ones from the “Purchases” menu.

The cause of the error is still unknown, but it is definitely global, as it appears en masse. You just need to wait until the problem goes away on its own, since the cause is not related to the user or his device. On average, you have to wait from a couple of hours to several days.

Applications won't update or load

Stop downloading

When a downloaded application remains in the “Waiting to download” status all the time, you need to stop the download process.

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The user needs to click on the shortcut of the program that is waiting to download to pause the download. Then click on the application again to resume the download process.

Airplane mode

When you can’t download an application, you need to try to restore the boot process using Airplane mode:

Swipe up on the unlocked iPhone screen and click on the airplane icon to activate the mode.
We wait a minute, then click on this icon again.

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Switching to DFU mode

If nothing helps restore the ability to update or download applications from the App Store, you need to use DFU mode:

Connect the iPhone to the computer and launch iTunes.
Press the Home and Power buttons at the same time and hold them in this position for 10 seconds (at this time the device will restart) until the Apple logo appears on the screen.
When the apple appears, you need to release the Power button and continue to hold the Home key until the iTunes icon is shown.

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iTunes will report that the phone is in DFU (recovery) mode. Then you need to press the Home and Power buttons simultaneously. They should be held until rebooting for approximately 10 seconds.

The secret way to restore the App Store

There are many reasons why the App Store does not work. There are many ways to solve them, but we can highlight a universal way to fix the problem and restore the correct operation of the Apple store.

This secret method is little known among users of Apple gadgets. The App Store online store has several tabs: Updates, Search, Browse, Top Charts and Featured. It's missing an "Update" button that would make it possible to update the App Store itself. The absence of this button does not mean that the App Store cannot be updated.

To launch updates to the App Store online store and its contents, the user should make 10 consecutive clicks on any button located in the bottom panel (search, view, etc.). Using these actions, the selected tab will be reloaded by the user, and the information will be loaded there again.

When trying to search for applications in the App Store, the programs simply do not appear in the results. This applies to absolutely all programs from social programs (Skype, Instagram, Facebook, VKontakte, Telegram and others) to services for booking tickets and hotels (Aviasales and OneTwoTrip).

But there is one feature - when you open the “Popular” section, programs appear in the search results and you can download them to your device without any problems. You can also download applications using direct links, and update purchased ones from the “Purchases” section.

The cause of its occurrence is still unknown, but it can definitely be called global, because it appears en masse, and not in isolated cases.

Solution: You just need to wait until the problem disappears on its own, since the cause of its occurrence has nothing to do with users and their devices. Usually the wait takes from 1 hour to 2 days.

Applications won't load or update

Stop downloading

If the downloaded application remains in the “Waiting to download” mode for a long time, it is worth stopping the download process.

If the application is waiting for downloading, but it does not happen, pause the download and start downloading again

Solution: Click on the shortcut of the app that is waiting to download, pausing the download. Click on the app again, resuming the download process.

Airplane mode

If you are unable to download the application, you can try to resume the download process using Airplane mode.

Solution: Swipe up from the bottom of the unlocked device screen and tap on the airplane icon to activate the mode. Wait a minute and click on the same icon again.

To solve the problem, turn on and after a few seconds turn off Airplane mode

Switching to DFU mode

If nothing helps restore the ability to download or update applications from the App Store, then it’s time to try DFU mode.

Solution: To use DFU mode you need:

Connect the gadget to your computer and launch iTunes.
Press and hold the Power and Home buttons at the same time for 10 seconds (the device will restart during this time), until the Apple logo appears on the screen.
As soon as the apple appears, you need to release the Power button and continue to hold the Home button until the iTunes icon appears.

DFU mode will help restore the device

iTunes will report that the smartphone/tablet is in DFU (recovery) mode. After this, you can hold down the Power and Home buttons at the same time for about 10 seconds until it reboots.

The secret way to restore the App Store

What could be worse than problems that prevent you from downloading applications? There are many reasons for the App Store to malfunction and there are ways to solve them. But there is also a universal way to fix the problem and restore the correct operation of the Apple online store.

The secret method is little known among users of Apple products, but is still used quite often. As you know, the App Store is an online application store, and at the bottom there are several tabs: Featured, Top Charts, Browse, Search and Updates. But what’s missing is a button like “Update,” which would allow you to update the App Store itself. But the absence of such a button does not mean that you cannot update the App Store.

In order to update the App Store online store and its content, the user needs to make 10 consecutive clicks on any of the buttons located in the bottom panel (view, search, etc.). Thanks to these actions, the tab selected by the user will be forced to reload, and all the information in it will be downloaded again.

To update the information that is displayed in one of the tabs, simply click 10 times on the desired item

Using this method will help users avoid problems with loading descriptions on application pages, installing and updating various applications in the App Store. The method is relevant on absolutely all iOS devices, regardless of the type, generation of gadget and firmware version.

Video: force restart of the App Store

Is it possible to avoid connection failure and other errors in the App Store?

It is almost impossible to prevent errors and problems with the App Store online application store, because they arise suddenly. The only thing that can be advised to users is to regularly create iCloud backups so that if any error occurs, be prepared to reset the settings, since a reset solves most problems related to the functionality of Apple devices.

By using one of the methods to solve App Store functionality problems, each user will be able to restore the ability to download applications to their Apple gadget.

Unfortunately, problems with store operations are not uncommon. In particular, many owners of Apple smartphones and tablets complain that App Store won't open. What ways to solve this problem are there? Here are some valuable recommendations.

Why the App Store doesn't open and what to do

It is quite possible that there are problems in the operation of the Apple store itself - for example, if the user sees an error when launching the corresponding application, but this does not always happen. Unfortunately, official confirmation that the situation is temporary cannot always be found on the company’s website. However, it is worth trying to re-enter the store later.

Often the problem may be related to the device. First, you should try the simplest thing: log out of your account, restart your smartphone or tablet for a while and log in to your account again. To do this, open the device settings, go to the menu responsible for the iTunes Store and App Store, click on “Apple ID”, and then click “Exit”. After the reboot, enter the password and try to log in again. Often these simplest manipulations are enough to get the store up and running again.

If they don't help, you should try resetting network settings. An even more radical way is to reset the settings of the device itself - however, it is worth taking care of the backup in order to later restore all the important information contained on the gadget. It also happens that updating the firmware helps.

If the App Store does not open, the device owner can always turn to specialists for help - for example, technical support or the nearest service center.