Beeline help service. Beeline Help Desk Phone number 09

21.11.2023

Call 009! We know EVERYTHING!

Why 009? Because this is quality, efficiency, experience and a professional approach. Answers to a huge number of questions from different areas of knowledge. A variety of services over the phone, without leaving the couch. For example, you can book a table in a restaurant or order tickets to a concert, theater, or circus. Find out how to leave or fly to another city. How much will it cost if you want to take your beloved cat with you on a trip or try to bring a carpet on board an airplane? Is it possible to complain about road works being carried out outside your windows at night and who should I call for this? When was your favorite singer born and who is he according to his horoscope? And also: WHERE? WHICH TELEPHONE? WHO IS THE LEAD? WHEN DO THEY WORK? HOW CAN I GET TO?

The help desk phone number is easy to remember, only 3 digits - 009 !
You can call from a landline or mobile phone.
The service operates daily and around the clock.
Service 009 is fast, convenient and accurate. This is a new generation help service.

Service access numbers 009

For subscribers of PJSC MGTS - 009
For subscribers of fixed-line operators - 009
For subscribers of MTS PJSC - 009, 0987
For Beeline subscribers - 009, 0987
For Megafon subscribers - 009
For Megafon subscribers (North-Western branch) - 009, 0987
For TELE2 subscribers - 009, 0987

The tariff for service 009 for subscribers of PJSC MGTS is: from fixed-line phones - 49 rubles / min., from mobile phones - 66.05 rubles / min. Information on the cost of services for subscribers of PJSC Mobile TeleSystems can be found in the “Short Number Services” section on the website www.mts.ru or by contacting the contact center at 8 800 250 0890 or 0890. For subscribers of other fixed and mobile operators, the tariff is set by each operator separately.

Service 009. Find out exactly, order quickly

By dialing a single number 009, you can use the most up-to-date database of one of the largest fixed-line operators.

reference Information

Data on organizations in Moscow, St. Petersburg and other cities of Russia: names, addresses, telephone numbers, fax numbers, website addresses, e-mail, and operating hours of firms and organizations of various forms of ownership.

Service information and additional services

Searching for medications in pharmacies, ordering and home delivery - consultations on the availability of medications in pharmacies, consultations on the possibilities of obtaining medications through ordering/delivery; ordering and delivery of medications, the ability to order medications according to a prescription with subsequent purchase.
Veterinary assistance – calling emergency veterinary care specialists to your home, consulting veterinarians by phone, searching for medications for animals.
Computer help – calling a specialist to repair and set up a personal computer at your home/office, consultations on computer help, installing and updating software, removing viruses, data recovery, etc.
Legal consultations – consultations with lawyers/lawyers on a wide range of issues (real estate, administrative matters, labor and inheritance relations, property disputes, etc.).
Psychological consultations – anonymous consultations with a psychologist, information about methods used in various fields of psychology, psychological consultation by telephone, psychological support.
Narcological consultations - treatment of alcoholism, withdrawal from binge drinking, emergency drug treatment, treatment of neuroses, depression, treatment of gambling and smoking addiction, weight correction, acupuncture.
Hotels, holiday homes, boarding houses, sanatoriums in the Russian Federation - addresses, contact numbers, availability, cost and room reservations.
Tourism and recreation in Russia and abroad - consultations on organizing tourism and recreation in Russia and abroad, information on the availability of tours and the cost of tours, last minute tours, consultation on visas and international passports.
Air tickets – order/booking, delivery of air tickets. Flight schedules, consultations on service at airports.
Railway tickets - order/booking, delivery of railway tickets. Schedules of trains, electric trains, consultations on maintenance at railway stations.
Cultural and entertainment events - information about the schedule, repertoire and events in theaters, cinemas, nightclubs, forums, concerts, museums, exhibitions. Cost and availability of tickets, booking tickets with delivery to your home and office.
Information about sporting events and activities – results and statistics of sporting competitions, calendar of sporting competitions, ordering and delivery of tickets.
Organization of special events - ordering special events, consultations, organizing weddings, birthdays, corporate events, ordering festive decorations, organizing congratulations and event programs.
Computer help - calling a specialist to repair and set up a personal computer at your home/office, consultations on computer help, installing and updating software, removing viruses, data recovery, etc.
The “Personal Secretary” service - call, remind about an important meeting, wake you up, send a fax or e-mail - all this will be done for you by our service operator.
Financial information - operational exchange rates, securities quotes, trading results on exchanges, addresses of 24-hour currency exchange offices and ATMs, bank lending.
Mobile (cellular) communications – consultations on cell phone models, technical capabilities of devices and accessories, consultations on the sale/purchase of cell phones and accessories, information on prices for cell phones and accessories, consultations and assistance in setting up cell phones, etc. .
Order pizza and other ready-made dishes from restaurants.
Order and delivery of bouquets and flower arrangements.
Ordering a passenger and cargo taxi, freight transportation throughout Russia.
“Sober driver” service.
Roadside assistance, ordering/calling a tow truck.
Ordering/reserving tables in restaurants, cafes, banquet halls.
Opening doors, locks, safes.
Ordering a courier, providing courier services.
Services for animals, grooming services (haircut and cosmetology), hotels for animals.
Weather forecast in Moscow, the Moscow region, regional cities and regional centers of the Russian Federation, in the capitals of large foreign cities and resorts.
Information about traffic jams.
Traffic routes, travel plans (by public transport, by car, on foot).
Encyclopedic information.
Telephone codes of the Russian Federation and abroad.
“Young lady, connect” service (connection with legal entities).
Much more.

The unified support service for Beeline subscribers in Moscow and the Moscow region works for subscribers around the clock and without interruptions.

Single toll-free number for Beeline subscriber support service Moscow:

8800 700 0611 /

Call the single number of the 24-hour Beeline support center 8800 700 0611 from mobile or landline absolutely free.

How to call Beeline in Moscow?

When calling to " Beeline Moscow hotline» from a mobile phone connected to the operator’s network in Moscow and the Moscow region, please use the free and 24-hour helpline number to connect to a Beeline help desk operator.

For calls from a mobile operator of another operator (Megafon, MTS and Tele2), use the toll-free number 8800 700 0611.

Was there an erroneous charge or do you want to change your tariff and services? Be prepared to provide the operator with your passport data - they are necessary to provide personal services and securely identify clients. You can also contact the nearest Beeline express service office in Moscow and in all cities of the Moscow region.

Helpline number for calls from abroad and international roaming:

+7 495 9748888

When you are roaming from Beeline or in the regions of Russia, all calls to the number +7 495 9748888 will remain free for you from a mobile connected to the Beeline network. At the same time, if you want to call the contact center +7 495 9748888 from any other phones - calls are paid in accordance with the tariffs of your telecom operator. When making calls, be sure to dial the number in international format, starting with the Russian code +7.

Online support for Beeline customers in Moscow

Our support service works for subscribers not only by phone, but also online. Register in the operator’s official communities and feel free to ask any questions you are interested in, complain about service or fraud - all requests will be promptly reviewed by Beeline employees. Love email? Write to our address This email address is being protected from spambots. You must have JavaScript enabled to view it. — we will try to answer and quickly solve your problem.

Beeline customer service is available for your questions and suggestions on the most popular social networks. Join Beeline groups In contact with , on Odnoklassniki and in Facebook .

Subscribe to the official microblog on the social network Twitter. PR service specialists regularly publish the most interesting information and the latest company news in Russia.

Cities of the Moscow region in which Beeline operates

Beeline customer support service at 88007000611 operates in the following cities and towns of Moscow Region:

Bronnitsy, Dzerzhinsky, Dolgoprudny, Dubna, Zhukovsky, Zvenigorod, Ivanteevka, Korolev, Kotelniki, Krasnoarmeysk, Lobnya, Losino-Petrovsky, Lytkarino, Protvino, Pushchino, Reutov, Roshal, Serpukhov, Khimki, Elektrogorsk, Balashikha, Domodedovo, Yegoryevsk, Zaraysk, Istra, Kashira, Klin, Kolomna, Krasnogorsk, Likino-Dulyovo, Lukhovitsy, Lyubertsy, Mozhaisk, Mytishchi, Naro-Fominsk, Lakes, Orekhovo-Zuevo, Pavlovsky Posad, Podolsk, Ruza, Serebryannye Prudy, Stupino, Fryazino, Chernogolovka, Chekhov, Shatura, Shakhovskaya, Elektrostal, Volokolamsk, Voskresensk, Dmitrovsk, Odintsovo, Pushkin, Ramensk, Sergievo-Posadsk, Serpukhov, Solnechnogorsk, Taldom, Shchelkov, Vlasikha, Voskhod, Star City, Krasnoznamensk, Molodezhny.

In contact details operator Beeline in the capital region (Moscow and Moscow region) changes are possible. We recommend checking the latest information by calling the 24-hour hotline (mobile operator help desk) 8800 700 0611 or on the official website www.beeline.ru/msk. The information provided and links are current as of June 2018.

In order to maintain high quality customer service, all conversations with Beeline help center specialists are recorded for further review. You can count on prompt answers to any questions, including, for example, “” or “What is the number of the Beeline operator,” through. All tariffs and prices for Beeline services in Moscow are given in the current section for informational purposes only.

There are situations when we urgently need to call an organization or a specific person. But we don’t always have the necessary phone number at hand. In such cases, you can call the help desk, whose specialists will tell you how to contact a particular subscriber.

Calling the help desk from a landline phone

It is always useful to have information on hand on how to call the helpline. The Unified Russian Information Service provides information on telephone numbers of individuals and commercial organizations. Most people know how to call the help desk from a landline phone. To do this, you just need to dial 09. Calls from a landline phone to this number are free. But there is also a single commercial information service 009, which will provide comprehensive information about all services and products.

Calling the help desk from a mobile phone

There are situations when you urgently need to call the helpline from your mobile phone. In this case, the phone number varies slightly depending on the operator. MTS subscribers must dial an asterisk and 09. Megafon subscribers dial 090. For Tele2 subscribers, the help desk telephone number is 09 and an asterisk. Beeline provides its subscribers with the opportunity to call the helpline by calling 009. The cost of one minute of conversation with the helpline also depends on the operator and its tariff plans.

Call 009! We know EVERYTHING:

Booking tables in restaurants, cafes, bars, etc. taking into account your wishes.

Call 009! Service 009 - a new generation help service

The help desk phone number is easy to remember, only 3 digits - 009 !
You can call from a landline or mobile phone.
The service operates daily and around the clock.
Service 009 is fast, convenient and accurate. This is a new generation help service.

Service access numbers 009

For subscribers of OJSC MGTS - 009
For subscribers of fixed-line operators - 009
For subscribers of MTS OJSC - 009, 0987
For Beeline subscribers - 009, 0987
For Megafon subscribers - 009
For Megafon subscribers (Moscow) - 009, 01888
For Megafon subscribers (North-Western branch) - 009, 0987, 01888
For Skylink subscribers (Moscow, St. Petersburg) - 009, 0987, 11888
For TELE2 subscribers - 009, 0987
For SIPNET subscribers - 009
For subscribers of regional fixed-line operators - 8 809 505-40-09
For SMARTS subscribers - 0987
For NTK subscribers - 009, 0987
For subscribers of OJSC Uralsvyazinform - 009.0987

The tariff for service 009 is 49 rubles/min. when calling from MGTS phones. Information on the cost of services for subscribers of Mobile TeleSystems OJSC can be found in the “Short number services” section on the website www.mts.ru or by contacting the contact center by phone 8 800 250 0890 or 0890. For subscribers of other fixed and mobile operators the tariff is set by each operator separately.

Service 009. Find out exactly, order quickly

By dialing the single number 009, you can access the most up-to-date database of one of the largest fixed-line operators in Europe.

reference Information

Data on organizations of the Russian Federation, Moscow, St. Petersburg and other cities of Russia: names, addresses, telephone and fax numbers, website and email addresses, operating hours, types of activities, etc.

Service information and additional services

The state of the financial markets of the Russian Federation and foreign countries (exchange rates, securities quotes, trading results on the exchanges of Moscow, the Russian Federation and foreign countries, guarantor banks in Russia, bank lending)
Availability of medications in pharmacies in Moscow and other cities of the Russian Federation. Ordering and delivery of medicines in Moscow.
Airplane flight schedules, actual times of arrival and departure of a specific flight, ordering air tickets with delivery to your home or office
Railway transportation on intercity and international routes, travel time, ordering train tickets with delivery to your home and office
Schedule of intercity and international buses
Addresses, contact numbers of hotels, motels, campsites, availability, cost of living and room reservations in hotels in Moscow, St. Petersburg and other cities of Russia
Repertoire of theaters, cinemas, concert halls, conservatories, circuses
Information about theater premieres, plays, musicals, concerts and show programs, ticket prices and availability, booking tickets with delivery to your home or office
Calendar of exhibitions and current expositions, ordering excursions with a guide-interpreter
Information about sporting events and activities: results and statistics of sporting competitions, ordering tickets for sporting events with delivery
Weather forecast in Moscow, the Moscow region, regional cities and regional centers of the Russian Federation, in the capitals of large foreign cities and resorts
Information about organizations in other countries of the world
Astrological forecast for all zodiac signs
“Telephone secretary” services (call, remind, wake up, send a fax or e-mail - all this will be done for you by our service operator)
“Young lady, connect” service (connection with legal entities)
Ordering a passenger or cargo taxi, tow truck, “Sober Driver” service, gasoline delivery
Order pizza and other dishes delivered to your home or office
Making appointments with medical specialists, procedures and laboratory tests with the help of our operator, as well as calling a doctor at home
Calling a veterinarian to your home, receiving telephone consultations on animal care
Guide to entertainment venues in Moscow and St. Petersburg, organization and holding of corporate events, banquets, buffets
Organization of sea and river cruises
Consultations on choosing a restaurant in Moscow and booking tables for any day
Consultations on fashion and style, information on discounts on clothes and shoes, as well as major seasonal sales
Consultations on organizing tourism and recreation in Russia and abroad, registration of tourist vouchers
Psychological consultation
Consultations on funeral services
Consultations on legal issues, insurance and real estate, as well as customs services
Order and delivery of bouquets and flower arrangements
Opening doors, locks, safes
Providing encyclopedic data
Much more

Can you imagine that once upon a time there were no computers and mobile phones? How did people live then?
How did they work with the information? Or did they have no questions at all?
What information services were there in the 90s, 80s, 70s and earlier? What did the workers of these services look like? What kind of equipment were they using?
Who can tell about this?

Help Desk 09

80 years of experience with information

80 years with subscribers

In 1937, on the 4th floor of the Central Telephone Exchange (CTS) there were 24 desks for help desk operators. A year later, 40 tables were already installed in the new hall on the 2nd floor. By 1940, 11 million certificates were issued to MGTS subscribers. At the beginning of 1941, there were 114 telephone operators on staff, and the directories of network subscribers were prepared for publication by the editorial team. Service 09 appeared without a permanent number. To obtain information, subscribers asked the telephone operator to connect them to the Help Desk. At the Central Telephone Exchange in Milyutinsky Lane. 5 (later Markhlevskogo St., 5) special telephone operators gave answers about telephone numbers and rules for the provision of MGTS services. In 1932, with the advent of automatic telephone exchanges, the Information Office received the number 09.

In 1948, the service finally became Reference and Information Service 09. There was an acute shortage of premises for its placement. After the war, the increase in inquiries of a reference nature was about 2 million per year. Of course, an increase in the number of jobs was required.

In 1960, Service 09 moved from the TsTS building to the street. Markhlevskogo, no. 5 to the building of automatic telephone exchange K7 on Petrovsky Boulevard, no. 5 and is being re-installed. There are 101 desks “A” for issuing information on the telephone numbers of institutions and organizations, the card index of which amounted to 55 thousand items, and 11 desks “B” for information about apartment telephones, containing about 450 thousand subscribers.

Of the total number of requests in the 60s, 90% were for desks “A”. Moreover, the largest number of certificates were issued in the sections “Transport and communications”, “Medical and sanitary institutions”, “Trade organizations”, “Entertainment and cultural and educational organizations”. The reference information base was constantly updated. Up to 600 changes were made to it daily.

In 1965, Information and Information Service 09 was reorganized into an independent Reference and information node (RIU), which was headed by B.F. Yudkina.

In 1970, to solve the problems of accumulating, storing and quickly issuing a large amount of high-quality information, which already amounted to more than 2 million certificates, the ICS switched to a system of working with microphoto cards. The first stage of French equipment from LMT was put into operation at 207 workplaces. The second, with 309 workplaces, was introduced two years later.

Each telephone operator's workplace was equipped with a Minox optical-mechanical device for viewing microcards (microfiche), which magnify the image by a system of lenses and mirrors by 28 times. In addition, the workstation was equipped with an electronically controlled dispenser that could store 70 microcards. Microcards were fed by a mechanical device when a specific code for the required card was dialed.

In 1974, the first paid certificate appeared in Moscow. A “Service” service has been organized using special payphones for issuing various information. The cost of the call was 15 kopecks. It was necessary to dial a specific 3-digit number to receive information about forgotten things on transport, lost documents, lost children, duty stores, lottery draw results and much more. For example, by calling 005 you could find out how to get around Moscow, the weather forecast, theater repertoire, and so on.

In 1991, in parallel with service 09, paid reference and information services were organized:

“Moscow for You” 05-9 – information about organizations in Moscow and telephone numbers of residential sector subscribers;
“Your secretary” 05-3 – services that can be entrusted to your secretary;
“Medservice” 05-0 – information about the availability of medicines and medical services.

In December 2004, MGTS united all paid services: 05-0, 05-3 and 05-9, into a single number 009. Subscribers received a unique help desk: using one phone number you can not only get contact information about the desired organization, and , in any city in Russia, but also receive private services, for example, order medicine, call a taxi, book tickets, find out train schedules and much more.

Since September 2011, MGTS has been the copyright holder of trademark 009, which is confirmed by trademark (service mark) certificate No. 443960.

Service 009 is:

Every day, operators of the 009 service handle about 10 thousand calls.

The largest, constantly updated database in Russia - more than 8 thousand updates are made to it every day.
More than 90% coverage of the reference and service market.
More than 650 services provided by the MGTS help desk.

Published in the catalog of the CCWF2012 conference on contact centers. Published with the consent of the company. The article was placed in the museum on May 27, 2012

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