MGTS help desk how to contact the operator. Mgts technical center hotline phone number. MGTS technical support: telephone numbers to contact the operator. What to do if there is a problem

If you use telecommunications services, you have probably at least once encountered a situation where your phone stops working. The causes of failures can be very different - both mechanical (related to an individual device) and large-scale, for example, damage to transmission lines. Let's talk about the reasons why problems may occur, as well as what needs to be done in cases when the MGTS landline phone does not work.

What to do if there is a problem

Not all subscribers know what measures to take if telephone service suddenly disappears. First of all, specialists from the Moscow city telephone network recommend checking the integrity of the device and cable directly in the room with the device. It often happens that the wires are touched by a foot and pulled out of the socket, or damaged by the teeth of pets. In the first case, it is enough to restore the connection by inserting the cord into the device port; in the second, you will have to replace the cable.

Haven’t found the cause of the breakdown in the apartment/house and are sure that the problem is outside the home?

• Contact the customer support hotline number – 8-495-636-03-63. There is no access to a landline and the call is made from a mobile device? The combination of numbers you need is short number 06-36. The contact center operates 24 hours a day, if you were unable to get through the first time, try again
• Explain to the dispatcher in as much detail as possible what the problem is (no beeps, the connection is lost, extraneous noise is heard in the handset). The more information a specialist receives, the sooner he will understand the cause of the breakdown and solve it. Confirm that there is no damage to your device or cable itself. An MGTS technical employee will try to solve your problem remotely, over the phone.
• If the cause of the breakdown remains unclear, the operator submits a request for a specialist to visit. It is very important to leave the call center specialist with the exact address and your contact information so that you can maintain feedback. It is also necessary to determine a date and time for the visit that suits both parties.

It is possible that the reasons why the MGTS landline phone does not work do not lie in your device at all. Line breaks, adverse weather conditions, network overload and breakdown of basic equipment at the station - there can be many reasons. In this case, the specialist must announce the approximate time for troubleshooting, after which all that remains is to wait.

If the equipment needs to be repaired

If the reason why the MGTS landline phone does not work remains unclear, a technical specialist will come to your home. Keep in mind that the departure is carried out not by the employees of the Moscow city telephone network themselves, but by the contractors with whom they cooperate. Based on this, you will have to pay for the visit according to a separate tariff schedule established by MGTS partners. If you want to make sure that the company is doing quality work, look for reviews on the World Wide Web. Surely you are not the first one who needs repair or adjustment of equipment.

Further actions are simple - you are required to be at home at the appointed time. Upon arrival, the technician will diagnose your phone and determine where exactly the breakdown occurred. If it is necessary to repair the device or change the telephone cable, the subscriber will have to pay for it. Prices depend on the remoteness of the place, complexity, etc. Is the breakdown outside your home? They must eliminate it without the financial participation of the user.

It happens that the user of the services does not have the opportunity to make a call to the support service. The situation will be corrected by information containing the addresses of MGTS offices. There are more than 20 such salons in Moscow and the region. The exact location of each representative office can be found on the official website of the communication provider. Opening hours and directions to the place are also indicated there.

When planning to visit the office, do not forget that you will need an identity document. In addition to your passport, you must have an agreement for the provision of telecommunications services with you. If you have this package, you can contact any of the operating MGTS salons and leave a request for a specialist to visit you.

Important information for legal entities: if the concluded agreement is of a corporate nature, all questions that arise should be directed only to certain five offices located: on Vernadsky Avenue, Arbat, Timiryazevsky, Zelenogradsky and Proletarsky.

We have looked at the actions that need to be taken if the MGTS landline phone does not work. If you are unable to contact your communication provider by phone, feel free to go to the salon, they will definitely help you.

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