Odnoklassniki hotline phone number. Odnoklassniki: support service and its phone number. OK technical support in the official group

31.10.2023

Every day, thousands of Odnoklassniki users encounter problems and unique situations that can only be resolved with the help of a technical support service. As a rule, recovering a password on Odnoklassniki is not difficult; you just need to use your mobile device.

Odnoklassniki support service is contacted only in cases where the traditional method fails to recover the password and log into the site.

Technical support is addressed to any questions of interest, but most often they are related to the following topics:

Attention!!! It is important! The ok.ru support service does not indicate a phone number anywhere (there simply isn’t one) and there is no hotline either. Accordingly, you will not be able to reach the phone number of the service called the support service. What to do? How to call or contact the Odnoklassniki support service? You can only write to the technical service using a special form.

The difference between application administrators and technical support should be clearly understood. If you have any difficulties, then, first of all, you should write to technical support; the direct owners of the site, represented by the administration, will not deal with your question. Most users need a technical service. support, not the administration, and you can contact her in several ways.

You can ask a question by filling out a special form. You can find it on the help page, located in the “Help” tab at the bottom of the main page of the ok website. Please note that this page contains a lot of useful information that you should read. It is possible that the answer to the question you are interested in is located there (when you enter a question, the answer will appear instantly on the page). If, among all this diversity, you have not found the answer to your question, then below there is a link redirecting to the form for contacting the technical support service - “Didn’t find what you were looking for?” This is the connection with technical support.

Attention!!! It is important! Formulate the problem in detail and competently. This will help save time and increase the chances of a response from the service.

In addition to this official form, you can contact the service via e-mail addresses, which also work.

A contact form allowing you to contact technical support is located at the bottom of the page with the rules of the social network.

Step-by-step instructions for contacting support

You can contact support through the official OK group. How it's done? Step-by-step instructions for such a case.

Having a login and password, you can log into your page on the Odnoklassniki network.
While on your page (a mandatory condition), you can follow a special link (https://ok.ru/ok) to the official OK group. Next, you should click on the “Write!” box if you want to correct the troubles that have arisen with the help of technical support.
After this operation, the “Contact technical support” window will open, which has three fields.
1. First field. Choose the purpose of your appeal. To do this, click on the checkmark at the end of this field and select what concerns you.
2. Second field. Be sure to include your real email address.
3. Third field. Type the text and indicate briefly, but in great detail the problem that has arisen.
4. After filling out all the fields, be sure to click on the “Send message” box.

Through the permanent help section

What to do and how to contact technical support if the OK page is blocked and it is impossible to access your page? Even in this case, you still have the opportunity to contact support.

To do this, just follow the link https://ok.ru/help/80/400/3077.
A list of questions that users are most often interested in will appear, and a window in which you should enter the initial letters of your question. Then click “Find”. If the answer is not found “We did not find the required answer,” then proceed to step 3.
Next, find and click on the link “here”. After this, the official form for contacting this service will open.
Fill out this form (similar to the previous case).

Write a letter by e-mail

You can contact technical support via email. The procedure is standard, as for any email. But the addresses are different, since the questions that users ask are slightly different.

support@odnoklassniki.ru – Main help service. Assistance to the user in contacting support if, after hacking, it was accidentally deleted or there were violations of social rules. networks. You can also use this address to resolve problems with groups, gifts, purchasing goods or payments.
sos@ok.ru – On the website you can get help when considering issues related to holding various competitions in the OK group. For example, this site is visited by users who completed competition tasks first, but the gifts promised by the organizers were not received.
oauth@odnoklassniki.ru – Advanced support service for developers. The mailbox is controlled by small management. Letters received at this address address issues related to the procedure for monitoring and compliance of applications in OK, developed by third-party programmers.
– The service is useful for developers.

You have to wait up to 72 business hours (2-3 days) for a response to a letter written to one of the listed addresses, and if it was written and sent on a weekend, then add another day to this time.

Call the classmate support phone number

The technical support department does not have (this was mentioned above) a telephone number, and there is also no hotline, either paid or free. The creators of this social network explain the lack of a phone number (hotline) by saying that most of the questions that users ask can be resolved independently, without outside help.

For this purpose, various options for answering supposedly arising questions from users or their problems have been developed. Therefore, any user, following the instructions, is able to recover a forgotten password, login or unblock his page. The only way to communicate with the technical support department is the “Help” section located on the website.

It turns out that through a mobile device, it is also possible to write and ask questions to the administration.

Log in to your profile on the Ok mobile app, then click on the menu box in the Feed.
A menu will open on the left, which you should scroll down to find the “Profile” section. Then click on the “Write to developers” box.
The “Help” menu will open and immediately below it there will be a “Write to developers” button.
A special form will open where you can select the purpose and topic of your message from the options provided.
Only after entering the subject and purpose of your message will a field appear for entering a valid email address and the text itself describing the problem (everything is the same as on a computer).

Attention!!! It is important! OK's official policy does not provide for telephone communications with private users. However, when solving issues not related to user problems, you can use the following numbers:

+7-495-649-3099;
Fax: +7-495-725-6359.

These numbers are used to service partners and clients of the company in this network. Therefore, a user calling this number will be refused and redirected to the Help section.

In what cases will the support service not be able to help?

There will be no help from the support service if the user deliberately neglected, violated the rules for using this site, spread spam, etc. Technical support specialists will still send a letter to the address specified by the user explaining the reasons for refusal to provide assistance.

Moderators ignore it and, accordingly, will not send a response if the solution to the problem that has arisen is described in the instructions on the Odnoklassniki website.

5 / 5 ( 2 votes)

In this short note, I will tell you how you can contact the support service of the Odnoklassniki social network.

1. You are logged in with your Odnoklassniki username and password.

Everything is simple here. To contact support, you just need to go to the official group of the Odnoklassniki website (Called “ Classmates. All OK!" (direct link https://ok.ru/ok)) and click on the link " Write!"(see screenshot).

After this, all you have to do is fill in the required fields and click on the “ send a message».

Advice: To receive a response from Odnoklassniki faster, select the item corresponding to your problem from the drop-down list located opposite the line “Purpose of appeal” (see screenshot above)

2. You cannot log in to the Odnoklassniki website using your username and password.

Option 1. Open the permanent help section https://ok.ru/help/80/400 expand the list How to contact Support and click on the link " here"(see picture below)

Option 2. Open the site http://ok.ru/help. A list of frequently asked questions and a search box will appear. Enter any letter or number in this box and click “find”

After this, the heading “Didn’t find the answer you need?” will appear. and below it is an orange link “ Contact support" Clicking on it will open a feedback form through which you can ask any question.

3. Send a direct letter to the technical department of Odnoklassniki

Below I provide several mailboxes to which you can write the most common email. In about 72 you will definitely get an answer!

Main support:
support@odnoklassniki.ru

Developer Help Desk:
api-support@odnoklassniki.ru

Helpdesk for competition issues held in the official ok group:

sos@ok.ru (This support only considers questions regarding competitions held in the ok.ru/ok group (questions regarding competitions held in other groups are not considered). You can write here, for example, in cases where you won a competition in the official group, but you still have not received an award)

Advanced support for developers:
oauth@odnoklassniki.ru (in addition to API questions, it considers the application’s compliance with OK.ru rules, commercial issues, individual terms of cooperation. When contacting her, I advise you to indicate in a letter that you were referred from another support. The whole point is that this is already a small mail manuals and officially hardly mention it (it is only briefly mentioned in one place in the API))

What to do if there is no answer?

They often write me letters like this:

I did everything as you said, but a WHOLE 12 hours have passed and there is no answer!

According to the regulations, the support response time to your request is 72 hours. In addition, if you contacted them on the weekend, you can safely add another day. If you need to get an answer faster, write to the Official Group in the comments to any topic. There are admins on duty there, they answer any questions. However, in half of the cases they refer to the main support. So be patient.

Video. 3 ways to contact Odnoklassniki support.

I hope that now you have no questions left and you can easily write to Odnoklassniki support. If any difficulties still remain, write to me, for example through the official group (links are at the top of each page of this site).

The page on Odnoklassniki does not open? Don't know why paid features aren't enabled? You can not ? It is impossible to understand all the intricacies that exist in social resources; this is precisely why technical services exist, the purpose of which is to help you make the most optimal use of all the opportunities offered. If you have an urgent question, or you are sure that someone else has taken over your profile, it is best to find out Odnoklassniki support phone number

and call there. However, is there such a number on this service?

Odnoklassniki support phone number We are used to seeing contacts of one or another organization that has its own website in the right corner of the header. Social networks, as a rule, have telephone numbers and emails where you can ask a question, located below all the information about your profile. Odnoklassniki do not make exceptions in this matter, however, you do not have to search in this area Helpdesk telephone OK,

because it simply doesn't exist. Every day the resource is visited by a huge number of people who are faced with various problems, some do not know how , they just can’t get to someone and some don't know

.
If everyone starts calling for any reason, then the company simply will not have enough resources to efficiently resolve all the accumulated questions and problems. Therefore, you may submit your request in writing. To quickly go to the help area, pay attention to the right area of the resource.
There you will find a link called “Help”. After going through it:

In the window that will be in front of you, you will see small instructions and a link for writing a request. When you click on it, a form will appear.

Here you can describe your question. To get a response as quickly as possible, please indicate the topic that is bothering you. Write the title of your request correctly.

It is also important to enter your existing email address. mail. This is exactly what the answer will come to you. If your problem can be classified as technical, for example, you perform the same action that does not bring results, it is best to take screenshots. This will make it easier for your assistant to figure out what you are doing wrong, and the response speed will accordingly increase. Hotline Odnoklassniki support phone number.

Any user wants his problem related to the use of social media to be resolved. resource, was solved in a couple of minutes. By putting the question in writing, we all understand that there will not be an immediate answer. The more you wait, the more you want to know

OD support hotline number and call there immediately. The company also does not provide such a number.

You can ask all your questions only through the form described above. If your question is not related to solving any problem, you want, for example, to get a job in OD, or to offer the company a new idea to improve the design or any applications, to do this, scroll down and tap the “Vacancies” link. Here in the “contacts” section you can write to the HR or marketing department of the organization.

Attention! Try this first - it's faster: How to solve the problem faster?

If the problem is different, open it first help page(will open in a new window, then switch back here): most likely, you will easily find the answer to your question or solution to your problem there, and you will not need to contact anyone! Click where it says"Searching for an answer"

and start typing your question or the essence of the problem, for example,

"how to add a friend."

You will immediately be shown an answer that should help in your case (and below are other answers that may also be useful; click on any of them to see).

If your question is not answered in the help system, you can contact the people at the support service. If your site is not yet open, first open Odnoklassniki (via login or Try this first - it's faster:). If you have already typed something in the search, then at the very bottom of the help page (scroll to the end), there is a link “Contact support.” This is the official support for Odnoklassniki users. This is what the link looks like:

Important: to contact support, you need to have an email address: this is where you will receive a response. If you don’t have an email address, register it first - for example, here are instructions for free registration on Mail.ru.

If you don't see the "Contact Support" link, type something in the search bar! Without this, she does not appear. Or look for the link “How to contact Support?” and click on it: then you will see a brief instruction and the word “here”, which you need to click on.

Another option for you, if nothing works, here is a direct link: Contacting Customer Support. The contact form will open:

When the form opens, first click “Select the purpose of the appeal” and select your goal from the list: access, payment problem, violations, and so on. Additional questions may appear to clarify the essence of the problem. Everywhere, choose the option that suits your case. If necessary, the site will ask for your phone number. All this is needed to speed up the work of the support service. Below you need to indicate your E-mail address. You can't make a mistake in a single letter! They will contact you by mail, you need to have constant access to it.

Then in the text field "Description of the problem" Briefly and clearly describe your problem. Do it politely, and don't write in capital letters. Next, you can attach a file with a photo or screenshot, if appropriate.

Now that you're done, click "Send a message". Please note that you will have to wait several days for a response. Check your email from time to time (it’s convenient to do this on the start page). It is impossible to say exactly when they will answer: maybe quickly, maybe not so much.

Is there a phone number for Odnoklassniki support? What number?

There is no Odnoklassniki support phone number. There is no hotline, toll-free number, or call center. But many are still looking for how to call there. You can think for yourself and understand why telephone support does not exist. Firstly, you can solve most problems with Odnoklassniki yourself, and also find answers to most of your questions. We have good instructions on what to do in this or that case:

Second, imagine what phone support would look like. You call and say: “I have such and such a problem, solve it!” They answer you: "And who are you?" You: “Yes, I am such and such, my page is such and such.” Support: “Why should we believe you, maybe it’s not you?”

Thirdly, there are a lot of Odnoklassniki users, and they often have the same problems - primarily due to their own inattention and naivety. If you receive calls from everyone, you can go crazy on the same day!

So use what you have. Above is written how to contact Odnoklassniki support through the website. But in order not to wait for an answer, it is better to find it yourself. There is no point in writing to support if your case is one of the common ones. For example, thousands of people forget their password every day. Therefore, there is a ready answer for them. You can deal with such problems on your own, without outside help.

If you can’t log into your page, have lost your password, don’t have an old phone number, or the page is blocked, we have already written ready-made instructions for you on what to do in these cases. Just read them and do everything in order:

Is there a support group for Odnoklassniki on VKontakte?

Many people ask us what is the number for the support service at Odnoklassniki.ru? We answer - no joint venture number exists and never has existed. There is no need to call anywhere, everything you need is on the website itself. Don't believe me? See for yourself.

For some time now, Odnoklassniki has a “Help” section that answers literally any user question. Thanks to this section, in most cases there is no need to contact technical support; you can simply find the answer to your question.

To get to the help section, do this: at the top of the menu, click on your avatar, after which a menu will appear. In it, click on the “Help” line.

The section is open. Here you will see the most popular questions, questions divided into sections, and, of course, a search bar in which you need to indicate the question you are interested in.

How to contact Odnoklassniki support?

What if you still haven't found the answer to your question? It's unlikely, but you can still write a message to support. To do this, enter a question on the help page, then on the answer page, click on the line “Contact support”.

The SP contact window will appear. Please indicate the purpose of your request, a valid mailbox for feedback, and describe your problem. The answer will be sent to the e-mail you specified.

It happens that you need to contact support, but you cannot get to your page (for example, you cannot recover your login or password). What to do in this case? Yes, almost the same. Open the Odnoklassniki main page, where you need to enter your username and password, then click “Help” in the upper right corner.