What does it mean that the number you dialed is not in service? Solving the problem of temporary suspension of subscriber service on a megaphone The phone number is being served

What does it mean that the number you dialed is not in service? Solving the problem of temporary suspension of subscriber service on a megaphone The phone number is being served

Peresvetik

This is what the robot usually says in response to your call, and it only means that this number is blocked for some reason.

This may be the case if the subscriber himself personally asked to block his SIM card and the number that belongs to it.

More often it happens that the number is blocked by the mobile operator and this happens because the subscriber has not used it for a long time.

It happens that a subscriber is temporarily blocked, but then the phrase sounds to the robot in a different order.

Or the number has already ceased to exist with this mobile operator.

And at the moment this number has already been removed from the database of this mobile operator.

Yulia Muromskaya

  • This phrase can be heard in the handset if you call a subscriber who has blocked his SIM card with this number. Or it was blocked by the mobile operator because the number had not been used for a long time.
  • When a subscriber is temporarily blocked, the handset says “the number you dialed is temporarily unavailable.”

Yannet

If you hear in response “The number you dialed is not in service,” then you can safely delete the number from the phone’s memory and forget about it forever. This means that you will no longer hear the subscriber you need on this number. As far as I know, this phrase sounds if the contract between the subscriber and the mobile operator is terminated for one reason or another. When the phone is temporarily blocked, the answering machine gives a slightly different message.

Chupakhina Tatyana Borisovna

Perhaps the subscriber had the number, but this subscriber did not use the SIM card, it was blocked, i.e. it has ceased to be active, but has not yet been transferred to another subscriber.

This is just my opinion.

Try contacting the operator by phone or go to the website of the operator of this subscriber and write to the Support Service indicating the number you are interested in.

They will definitely answer you and clarify the situation.

All the best!

Alexander13

The number is blocked. Blocking can occur automatically if the number is not used for a long time, after its balance, after reaching a negative limit, has not been replenished, or at the request of the owner. In the second case, there may be a permanent block (for example, after the phone is lost or stolen) or temporary, with or without indicating the blocking period.

Byearnist

It is difficult, in the absence of more specific data, to answer exactly what reason led to the fact that when you dialed a number you heard a similar answer (and there may be several reasons), but what can be said with 100% certainty is that this You heard the answer because this number is not actually serviced by the telephone company.

Byemon epu

Perhaps the number was blocked for some reason?

Call the operator, tell the number and ask to clarify the reason why the subscriber is not being served

In theory, they should answer you.

If this is a close friend or acquaintance, the task is not so difficult

Azamatik

If, when you try to call any number, you hear in response: The number you dialed is not in service, then this can only mean one thing: this number is blocked.

The most common reason for blocking is non-use of a number for a certain period of time.

Marlena

If you called someone and they gave you this phrase in response, then most likely the SIM card of the subscriber you called is blocked.

This can happen if a person has not used his SIM card for a long time or has asked to block it.

Adventurer 2000

This means the mobile company has stopped servicing this phone number, most likely the reason is that the subscriber has not performed any actions with this number for a long time. Or he himself initiated this blocking.

Subscriber service is temporarily suspended - what does this mean?

Chupakhina Tatyana Borisovna

This means that the subscriber’s account has run out of funds and the system thus notifies those calling him about this.

If you find it necessary to replenish the balance of this subscriber, then after your money arrives in his account, you will be able to call him.

If, when calling the subscriber you need, you hear a similar message, then most likely, his account has run out of funds and the balance is negative; in addition, the subscriber himself could temporarily block his phone number by contacting the subscriber’s cellular service, also, possibly, At this point in time, he is beyond the reliable cellular reception of his operator.

Obsydyan

Now, on most tariff plans, incoming calls are available even in cases where the subscriber has no money left. But if there is a deep minus, the subscriber’s service may be temporarily suspended. “Temporarily” means until the balance is replenished, so you can send him money yourself. The only question is how much, because the minus can be very deep...

Mirra-mi

The message “Subscriber service is temporarily suspended” indicates that the person you are calling has run out of money on their phone. He needs to top up his account for incoming messages to start being accepted. Most likely he has some amount of debt on his account, for non-payment of which his number was blocked.

88Summertime88

This means that you have gone into the red, and by a decent amount. If I'm not mistaken, some operators even provide services with a balance of minus ten rubles.

But basically, if you have the slightest debt, you can neither make nor receive calls.

-Orchid-

This means literally what they say. That is, the number is not in service. This means that the world does not have enough money to even receive incoming calls. Most likely this is a negative balance; this is usually the reason for the suspension of service. To resume using this number, you just need to top it up with the required amount.

Raziyusha

The meaning of these words is this: there is a very large debt on the account that needs to be repaid before the services of the cellular operator are available. My sister received a message like this when she moved to another region and changed her phone number, but there was a debt on that number. Need to pay off.

Violet a

The subscriber's service can be suspended only if the subscriber has a negative balance; if the subscriber has a zero balance, the operator still continues to serve him. And if the subscriber has a negative account balance, the operator stops servicing this number until the account is replenished.

Leona-100

This means that the called subscriber has run out of money in his account and the balance has gone negative and even incoming calls have been blocked. In this case, the provider blocks the subscriber’s number until the balance on the phone is replenished. You can top up the account of the person you need yourself, then you will be able to call him again.

Marlena

When the subscriber's balance goes into minus, the telecom operator sends this or a similar message. But if you call someone and hear this phrase again, it means you are still in the red. If you want to continue using this SIM card, then you should put money in.

Stalonevich

This means that it’s been a long time since you last put money on your phone. Check your balance! There's probably already a lot of debt there.

Also look at the expiration date of the SIM card, maybe it has already expired a long time ago.

They called. I didn't have time to take it. I call back a minute later, “service to the number you dialed is temporarily suspended.”

no money left? how did they call me? The SMS didn’t arrive either. I sent an SMS instead of a “waiting for delivery” report, I think maybe they put me on the black list? stupid of course, I don’t know that, I call from another SIM card, the same SMS from the other SIM card and the result is the same - SMS awaiting delivery, the call “service to the number you dialed is temporarily suspended.”
tele2 operator
What is this? The black list wouldn’t really work on my second number. blocked voluntarily? they just called

Svetlana Ivanova

It is possible that that number will be forwarded to a number that is not currently in service. But you say that SMS is not delivered either, then the option of forwarding is no longer available. Since when forwarding the SMS still arrives. Perhaps this phone is roaming, so there is no money to receive the call.

Wrong number dialed - what's the problem?

I have a friend. His number is in my phone book, and I was always able to reach him. He recently went to the village, and there is poor phone reception there. Today I tried to call him, but it gives me: “The number is dialed incorrectly...” and the rest of the text. This is strange, because before, when he went to the village and his phone did not pick up, they told me “The subscriber is temporarily unavailable” or “The subscriber’s device is turned off...”. My friend has Beeline, I have MTS. What could be the reason? After all, the number is correct!

“Wrong number dialed” - Beeline’s operator gives this exact answer if the phone number no longer exists or is not in service for some reason, for example, your friend changed his number or abandoned it. For example, if you lose a SIM card or phone, Beeline, at your request (so that no one can use it), may suspend service of the number for a while (10 days) or forever. Wait for your friend to call you and tell you why there was no contact with him. For example, TELE 2 in this case displays the phrase “The number of the called subscriber is not in service.”

Received an answer when calling a number belonging to the mobile operator Megafon: the number is not in use? Don’t rush to get scared, check again that you dialed correctly, maybe you mixed up the numbers and are calling a number that doesn’t exist. If you have already checked the number 10 times, but still receive a similar answer, then there may be various reasons for this.

The subscriber you are trying to call has voluntarily blocked his number

Megafon provides the opportunity to stop technical support of a number for one reason or another for a cellular subscriber. There are several conditions that must be met in order for this service to be provided to you. If you have no debts to the mobile operator, then the service of the number is suspended and all kinds of payments are no longer debited from the subscriber’s personal account. The option is provided to the subscriber for a period of 180 days. The subscription fee for providing the service will be 1 ruble per day, and for corporate clients after 90 days - 30 rubles per month.

The number is not used if the SIM card is lost

Secondly, there is another reason to receive a phrase from the answering machine: the number is not in use. Megafon allows you to suspend service for a number free of charge if you lose your SIM card. The service is provided for 7 calendar days, and after their expiration, a subscription fee of 1 ruble per day begins to be charged.

To connect the two above services, subscribers should contact the “sales and service office”, or use the “Personal Account” to block the number themselves, if not.

Thirdly, perhaps the subscriber has not used this number for a certain time. For example, if the number is not used for 45 days, the mobile operator will begin to charge a subscription fee of 15 rubles per day for keeping the number for you. The commission will be debited until the funds in your account run out, after which MegaFon will start the countdown for 89 days. If the subscriber is not active in this case, then the next day your SIM card will be blocked.

Fortunately, Megafon also provides a service for restoring a number and connecting any tariff plan to it; you only need to pay off the outstanding balance for regular numbers. For more detailed information, please visit the official website or your personal account.

Each of us has at least once heard this phrase spoken by a robot instead of the expected beeps that would indicate that a number is being dialed. “Service for the number you dialed is temporarily suspended” in Tele2 means only one thing: the SIM card is blocked for some reason. Let's see what could be the matter.

Pay attention to the wording

We can hear the phrase mentioned in the title both in the context that our SIM card is not being serviced, and that the number of the potential interlocutor is not being serviced. In the first case, the word “your” will be present, in the second the robot will say “service to this number is temporarily suspended,” the Tele2 system adheres to such wording.”
First, let's look at the most common options. Let's start with where we are informed that the interlocutor has been blocked. What does “subscriber service is temporarily suspended” mean in Tele2 when making an outgoing call:

  • The subscriber is in an area where the communication signal is very weak, and his device constantly loses the network.
  • The subscriber is in international roaming and does not have enough funds in his account to receive incoming calls.
  • The owner of the phone intentionally blocked it, temporarily or permanently.

If, when you try to make an outgoing call, the robot reports problems on your side, then this can only be a block due to non-use of the number or a negative balance.

Zero or minus on the account. In general, today a zero or minus balance very rarely causes a SIM card to stop servicing. The “Active zero” option is enabled by default for all subscribers. With it, you still won’t be able to make calls, send SMS or go online, but you will still be able to receive incoming calls and SMS.
There is one thing here: “Active zero” is valid for a whole month from the moment the minus balance is reached. Accordingly, in order to receive a message from Tele2 because of this that the service of your number is temporarily suspended, you need to not pay for the phone for at least 30 days. So this option should be considered only if the SIM card has not been used for a long time.

Perhaps some information for you

    To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #

    You can change the tariff

    • on the website: select a new tariff, click on the “Switch to tariff” button on the page;
    • in the MegaFon application or Personal Account.

    You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.

    When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.

    Review sent. Thank you!

  • How to unblock a number?
    • If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
    • If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
      Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
    • If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
    • If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.

    Review sent. Thank you!

  • How to get a new SIM card while keeping your phone number?

    Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.

    Was the information useful? Not really Review sent. Thank you!

  • How do I keep my number?

    The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.

    The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.

    If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.

    If you plan to not use mobile communications for a long time (more than 90 days), block your number.

    Was the information useful? Not really Review sent. Thank you!

    • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
    • Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.

    Was the information useful? Not really Review sent. Thank you!

  • How to renew the contract or change the number?

    You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

    Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.

    The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Select a room.

    The service operates in two modes:

    • one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
    • two-way mode: the caller will receive an SMS with your new number.

    In any mode, you will receive an SMS with the number of the person who called your previous number.

    The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.

    Was the information useful? Not really Review sent. Thank you!

  • Services, options

      To check the list of services:

      • Log in to your Personal Account and select Services and Options. In the “My” tab you will see a list of services connected to your number, in “All available” - services available for connection.
      • Dial a free command * 105 # , and a menu will appear on the screen of your device. To navigate through the menu, enter the number of the desired item and press the “Call” button. Next, a menu will be displayed where you can also select items and manage services.

      Was the information useful? Not really Review sent. Thank you!

      • Go to the Balances section for service packages in your Personal Account.
      • Open the Balances section for service packages in the MegaFon application. .
      • Set up the widget.

      Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.

      To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.

      The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.

      Was the information useful? Not really Review sent. Thank you!

  • Mobile Internet

    • What to do if the mobile Internet does not work or the speed has decreased?
      1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
      2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
      3. Check if you have the Mobile Internet service connected. To do this, go to your Personal Account and in the “Services” section, select Services and options or dial a free command on your smartphone / tablet * 105 # and select the desired item from the menu on the device screen.
      4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
      5. Reboot your device (turn it off and on).
      6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
      7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
        To find out the address of the nearest salon, open the MegaFon application.
      8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

      Was the information useful? Not really Review sent. Thank you!

    • What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?

      4G+ (or LTE) is mobile Internet with a speed that is not inferior to regular wired Internet. Browser pages, files, music, videos, games and applications load in seconds.

      To start using 4G+ you need a smartphone and SIM card that support this technology.

      Type the command * 507 # to see if your SIM card supports 4G+. If not, you can change it for free at any MegaFon store using USIM.

      After you insert the new USIM into your smartphone, select the LTE network type in the settings.

      And if you have a smartphone with support for two SIM cards, then USIM must be installed in the 1st slot.

      When you connect to a network, the device automatically selects the best network in terms of signal quality. To ensure maximum connection speed, a network with more reliable reception is suitable. There is no need to manually switch the mode or perform any other actions. The device changes networks automatically, without interrupting the connection.

      Was the information useful? Not really Review sent. Thank you!

  • Personal Area

    • How to log into your Personal Account, get or change your password?

      Was the information useful? Not really Review sent. Thank you!

    • Use any convenient method:

      • Dial a free command * 512 # , and you will receive an SMS with information about the latest debits from your account.

      Was the information useful? Not really Review sent. Thank you!

    • How to top up your account?

      Choose any convenient method:

      1. Top up your account from a bank card or e-wallet in the Payment section.
      2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
      3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
      4. If you cannot pay right now, use the Promised payment service.
      5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
      6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

      Was the information useful? Not really Review sent. Thank you!

    • How to stay in touch with a negative or zero balance?

        To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call.
        Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.

        The service is valid only for calls to MegaFon numbers.

        To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate the Promised payment by typing the command * 106 # . The service is paid.

        You can re-issue a payment over the phone if:

        • both numbers - yours and the one you mistakenly topped up - are registered with MegaFon and are registered to individuals;
        • no more than two errors were made in the issue.

        In other cases, take your receipt and passport to the nearest MegaFon store. Fill out the application and the payment will be transferred to your number if there is a sufficient amount on another number.

        If you mistakenly topped up the number of another operator, contact the payment point or office of this operator. To find out which operator a mobile number belongs to, dial the free command * 629 # or use the Telephone Codes service.

        Was the information useful? Not really Review sent. Thank you!

    • Mobile subscriptions

        Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalogue.

        The subscription fee is charged in accordance with the Subscription Terms.

        To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number

        Was the information useful? Not really Review sent. Thank you!

      • How to unsubscribe?

        Was the information useful? Not really Review sent. Thank you!

      • Can I listen to a recording of my telephone conversation?

        MegaFon does not record subscriber calls.

        Was the information useful? Not really Review sent. Thank you!

      • How to set up call forwarding?

        You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.

        If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.

        Was the information useful? Not really Review sent. Thank you!

      • To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

        Was the information useful? Not really Review sent. Thank you!

      • What is VoLTE technology and what is needed to use it?

        To use VoLTE calls, you need a device and SIM card that support this technology.
        To check if your SIM card is suitable for the 4G+ network, enter the command * 507 # . If it doesn’t fit, replace it for free with a USIM card at any MegaFon store.

        List of devices that support VoLTE:

        • iPhone 6/6 Plus, iPhone SE, iPhone 6s/6s Plus, iPhone 7/7 Plus, iPhone 8/8 Plus, iPhone X, iPhone XR, iPhone XS, iPhone XS Max and later;
        • Honor 10, Honor 10 lite, Huawei P20, Huawei P20 pro, Huawei P20 lite, Huawei Nova 3, Huawei Nova 3i, Honor Play, Honor 7X, Huawei P10 lite, Huawei Nova 2 plus, Huawei Nova 2, Huawei Nova 2i, Honor 8 lite, Huawei P-smart, Huawei P-smart 2018, Huawe Mate 20 lite, Huawei Mate 20, Huawei Mate 20 pro, Honor view 20, Honor 8C;
        • LG K10 2017, LG Stylus 3, LG X Power 2, LG G6, LG Q6α, LG Venture, LG G7, LG G7 Fit, LG Q7, LG Q7+, LG Q Stylus+, LG K9, LG V30, LG K11, LG K11+ ;
        • Nokia 3, Nokia 8, Nokia 5.1;
        • Samsung Galaxy Note 8, Galaxy Note 9, Galaxy J7 Neo, Galaxy A3, Galaxy A5, Galaxy A6 | A6+, Galaxy A7, Galaxy A8 | A8+, Galaxy J2 2018, Galaxy J3, Galaxy J5 | J5 Prime | J5 2016, Galaxy J7 | J7 2016 | J7 2017 Neo, Galaxy S7 | S7 edge, Galaxy S8 | S8+, Galaxy S9 | S9+, Galaxy J6 | J6+ 2018, Galaxy J4 | J4+ 2018, Galaxy J8 2018, Galaxy J2 | J2 Core | J2 Prime, Galaxy A9 2018;
        • Sony Xperia X, Xperia X Performance, Xperia XZ, Xperia X Compact, Xperia XZs, Xperia XZ Premium, Xperia XZ1, Xperia XZ1 Compact, Xperia XA1, Xperia XA1 Ultra, Xperia XA1 Plus, Xperia XA2, Xperia XA2 Ultra, Xperia L2, Xperia XZ2, Xperia XZ2 Compact, Xperia XZ2 Premium, Xperia XA2 Plus, Xperia X dual, Xperia X Performance dual, Xperia XZ dual, Xperia XZ3;
        • Vertex Saturn, Vertex Impress Blade, Vertex Impress New;
        • Alcatel 1 (5033D), Alcatel 3L (5034D), Alcatel 1X (5059D), Alcatel 5052D, Alcatel 5099D, Blackberry Key 2.

        If the model you need is not in the list, check with the manufacturer to see if your phone supports VoLTE technology. The list is constantly updated.

        Was the information useful? Not really Review sent. Thank you!

      • How to set up VoLTE?

        Select the desired settings for your smartphone:

        • iPhone: Settings → Cellular → Data Options → Enable LTE → Voice & Data.
        • Huawei: Settings → Wireless networks → Mobile network → VoLTE calls.
        • LG Stylus 3, LG X Power 2, LG K10 2017, LG G6, LG Q6α, LG Venture: Settings → Networks → Advanced → Mobile networks → VoLTE or long press on the VoLTE icon in the notifications menu.
        • NOKIA: Settings → More → Mobile networks → 4G LTE mode (enabled by default).
        • Samsung Galaxy: VoLTE is automatically enabled in the new firmware.
          If not: Settings → Connections → Mobile networks → VoLTE calls.
        • Sony Xperia: VoLTE is automatically enabled in the new firmware.
          If not: Settings → More → Mobile network → Enable VoLTE or Notification panel → Quick settings → Enable VoLTE.
        • Vertex Saturn: Settings → More → Mobile networks → 4G LTE mode.
        • Alcatel: Settings → More → Mobile networks → VoLTE.

        Was the information useful? Not really Review sent. Thank you!

      • Why doesn't the network pick up?
        1. Unstable network signal.
          You are outside the city, in areas with dense buildings - in an area of ​​​​uncertain signal reception. If communication problems occur regularly, please send us a message via the Write to us form or contact the Support Service through your Personal Account. In the message, indicate the address where communication problems occur and describe the problem in detail. On an Android device, using the My Network application, you can automatically send information about call quality and coverage problems to MegaFon.
        2. There is not enough money in your account.
          Top up your account in any convenient way.
        3. Incorrect network connection.
          Go to your phone settings and select the MegaFon network manually. Reboot your phone. If your device allows you to select the network standard (4G / 3G / 2G), try switching to another standard.
        4. The phone or SIM card is faulty.
          Insert the SIM card into another device and check if it will connect to the network. If the SIM card in the other phone also does not register with the network, replace the SIM card.
        5. You are outside the Home Region or in the coverage area of ​​an operator with which MegaFon does not work.
          Go to your device's settings and try manually selecting a different network.

        Was the information useful? Not really Review sent. Thank you!

    • Emergency help

      • How to call emergency services?

        Single emergency number:

        1 - Fire Department;

        2 - police;

        3 - emergency;

        4 - emergency gas network service.

        Emergency numbers:

        Emergency - ;

        Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.

        Was the information useful? Not really Review sent. Thank you!

      • What to do if your phone is lost or stolen?

          Block the number.

          Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or person who finds your phone cannot use the money in your account.

          Get a new SIM card with your old number.

          Try to find the phone.

          Contact the police and file a theft report. Your phone may be able to be detected.

          If you've lost your iPhone or iPad, use Find My iPhone.

          If you have lost your Android phone, use the device search function.

        Was the information useful? Not really Review sent. Thank you!

      • How to protect yourself from scammers?

        Was the information useful? Not really Review sent. Thank you!

      • How are emergency communications services provided?
    • Roaming

      • How to use communication services when traveling around Russia and the world?

        When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

        When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

        • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
        • Personal account or MegaFon application;

        Was the information useful? Not really Review sent. Thank you!

      • The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

        Was the information useful? Not really Review sent. Thank you!

        There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

        How to find out if roaming is enabled on your number:

        • call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
        • write to the support chat in your Personal Account or the MegaFon application;
        • go to the MegaFon salon with your passport.

        You can find out the cost of services on the page or in the description of your tariff.

        Was the information useful? Not really Review sent. Thank you!

      • How to connect and disconnect services in roaming and spend less?

        The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.

        When roaming, you do not need to change your mobile Internet settings.

        Note!

        Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

        Was the information useful? Not really Review sent. Thank you!

  • On the Android platform it does not dial numbers, does not ring, does not call, nothing happens after dialing the number. What to do and how to fix it.

    Many users encounter a problem when your Android phone or tablet starts acting up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.

    For example, the device has problems with dialing, outgoing calls, etc.. The reason for this may be:

    1st: Software glitch- i.e. the problem is a software glitch

    2nd: Hardware failure- i.e. the problem is in the hardware (i.e., replacement or restoration of spare parts for the gadget is required)

    However, do not rush to get upset - in 90% of cases there are problems outgoing calls and dialing smartphone a or Android tablet is to blame software glitch which you can easily fix on your own.

    Fixing a software glitch:

    Method 1. Quite simple - go to "settings", find there "backup and reset", in which you choose full reset settings with deletion of all data. Be careful, using this method is often effective, but it entails deleting all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if after this the problem is not resolved, see Method 2.

    Method 2.

    Based on solving problems with communication and network reception Android phones and tablets using additional software. Utilities that control all processes inside gadgets. Today, there are quite a lot of them, however, the fewer functions an application contains, the more effective it is, as a rule. The best way to monitor system functions, corrects, and correct all possible settings and synchronization errors is a small, easy-to-use, free utility for Android-based devices. You can download the application from Google Play and see its additional options in the description. After installing the application, all that remains is to launch it. Further, in principle, nothing more is required from you. The application will take full control of the device's functions. (By the way, among other things, the gadget will begin to charge 20% faster, and its performance will also increase significantly, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system runs at 50% faster.)

    Method 3.

    Changing the device software, or as it is also called "re firmware ". This method, as a rule, requires certain skills and can be solved by contacting the Service Center. To carry out this task yourself, you need to contact the website of the manufacturer of your device, download the utilities necessary for flashing the firmware and the firmware itself, and then reinstall it on your gadget.

    If none of the methods brings results, unfortunately, you will have to contact the Service Center for repairing your tablet a or smartphone a.

    A smartphone or tablet on the Android platform does not dial numbers, does not ring, does not call, nothing happens after dialing the number. What to do and how to fix it.

    Peresvetik

    This is what the robot usually says in response to your call, and it only means that this number is blocked for some reason.

    This may be the case if the subscriber himself personally asked to block his SIM card and the number that belongs to it.

    More often it happens that the number is blocked by the mobile operator and this happens because the subscriber has not used it for a long time.

    It happens that a subscriber is temporarily blocked, but then the phrase sounds to the robot in a different order.

    Or the number has already ceased to exist with this mobile operator.

    And at the moment this number has already been removed from the database of this mobile operator.

    Yulia Muromskaya

    • This phrase can be heard in the handset if you call a subscriber who has blocked his SIM card with this number. Or it was blocked by the mobile operator because the number had not been used for a long time.
    • When a subscriber is temporarily blocked, the handset says “the number you dialed is temporarily unavailable.”

    Yannet

    If you hear in response “The number you dialed is not in service,” then you can safely delete the number from the phone’s memory and forget about it forever. This means that you will no longer hear the subscriber you need on this number. As far as I know, this phrase sounds if the contract between the subscriber and the mobile operator is terminated for one reason or another. When the phone is temporarily blocked, the answering machine gives a slightly different message.

    Chupakhina Tatyana Borisovna

    Perhaps the subscriber had the number, but this subscriber did not use the SIM card, it was blocked, i.e. it has ceased to be active, but has not yet been transferred to another subscriber.

    This is just my opinion.

    Try contacting the operator by phone or go to the website of the operator of this subscriber and write to the Support Service indicating the number you are interested in.

    They will definitely answer you and clarify the situation.

    All the best!

    Alexander13

    The number is blocked. Blocking can occur automatically if the number is not used for a long time, after its balance, after reaching a negative limit, has not been replenished, or at the request of the owner. In the second case, there may be a permanent block (for example, after the phone is lost or stolen) or temporary, with or without indicating the blocking period.

    Byearnist

    It is difficult, in the absence of more specific data, to answer exactly what reason led to the fact that when you dialed a number you heard a similar answer (and there may be several reasons), but what can be said with 100% certainty is that this You heard the answer because this number is not actually serviced by the telephone company.

    Byemon epu

    Perhaps the number was blocked for some reason?

    Call the operator, tell the number and ask to clarify the reason why the subscriber is not being served

    In theory, they should answer you.

    If this is a close friend or acquaintance, the task is not so difficult

    Azamatik

    If, when you try to call any number, you hear in response: The number you dialed is not in service, then this can only mean one thing: this number is blocked.

    The most common reason for blocking is non-use of a number for a certain period of time.

    Marlena

    If you called someone and they gave you this phrase in response, then most likely the SIM card of the subscriber you called is blocked.

    This can happen if a person has not used his SIM card for a long time or has asked to block it.

    Adventurer 2000

    This means the mobile company has stopped servicing this phone number, most likely the reason is that the subscriber has not performed any actions with this number for a long time. Or he himself initiated this blocking.

    Subscriber service is temporarily suspended - what does this mean?

    Chupakhina Tatyana Borisovna

    This means that the subscriber’s account has run out of funds and the system thus notifies those calling him about this.

    If you find it necessary to replenish the balance of this subscriber, then after your money arrives in his account, you will be able to call him.

    If, when calling the subscriber you need, you hear a similar message, then most likely, his account has run out of funds and the balance is negative; in addition, the subscriber himself could temporarily block his phone number by contacting the subscriber’s cellular service, also, possibly, At this point in time, he is beyond the reliable cellular reception of his operator.

    Obsydyan

    Now, on most tariff plans, incoming calls are available even in cases where the subscriber has no money left. But if there is a deep minus, the subscriber’s service may be temporarily suspended. “Temporarily” means until the balance is replenished, so you can send him money yourself. The only question is how much, because the minus can be very deep...

    Mirra-mi

    The message “Subscriber service is temporarily suspended” indicates that the person you are calling has run out of money on their phone. He needs to top up his account for incoming messages to start being accepted. Most likely he has some amount of debt on his account, for non-payment of which his number was blocked.

    88Summertime88

    This means that you have gone into the red, and by a decent amount. If I'm not mistaken, some operators even provide services with a balance of minus ten rubles.

    But basically, if you have the slightest debt, you can neither make nor receive calls.

    -Orchid-

    This means literally what they say. That is, the number is not in service. This means that the world does not have enough money to even receive incoming calls. Most likely this is a negative balance; this is usually the reason for the suspension of service. To resume using this number, you just need to top it up with the required amount.

    Raziyusha

    The meaning of these words is this: there is a very large debt on the account that needs to be repaid before the services of the cellular operator are available. My sister received a message like this when she moved to another region and changed her phone number, but there was a debt on that number. Need to pay off.

    Violet a

    The subscriber's service can be suspended only if the subscriber has a negative balance; if the subscriber has a zero balance, the operator still continues to serve him. And if the subscriber has a negative account balance, the operator stops servicing this number until the account is replenished.

    Leona-100

    This means that the called subscriber has run out of money in his account and the balance has gone negative and even incoming calls have been blocked. In this case, the provider blocks the subscriber’s number until the balance on the phone is replenished. You can top up the account of the person you need yourself, then you will be able to call him again.

    Marlena

    When the subscriber's balance goes into minus, the telecom operator sends this or a similar message. But if you call someone and hear this phrase again, it means you are still in the red. If you want to continue using this SIM card, then you should put money in.

    Stalonevich

    This means that it’s been a long time since you last put money on your phone. Check your balance! There's probably already a lot of debt there.

    Also look at the expiration date of the SIM card, maybe it has already expired a long time ago.

    They called. I didn't have time to take it. I call back a minute later, “service to the number you dialed is temporarily suspended.”

    no money left? how did they call me? The SMS didn’t arrive either. I sent an SMS instead of a “waiting for delivery” report, I think maybe they put me on the black list? stupid of course, I don’t know that, I call from another SIM card, the same SMS from the other SIM card and the result is the same - SMS awaiting delivery, the call “service to the number you dialed is temporarily suspended.”
    tele2 operator
    What is this? The black list wouldn’t really work on my second number. blocked voluntarily? they just called

    Svetlana Ivanova

    It is possible that that number will be forwarded to a number that is not currently in service. But you say that SMS is not delivered either, then the option of forwarding is no longer available. Since when forwarding the SMS still arrives. Perhaps this phone is roaming, so there is no money to receive the call.

    Wrong number dialed - what's the problem?

    I have a friend. His number is in my phone book, and I was always able to reach him. He recently went to the village, and there is poor phone reception there. Today I tried to call him, but it gives me: “The number is dialed incorrectly...” and the rest of the text. This is strange, because before, when he went to the village and his phone did not pick up, they told me “The subscriber is temporarily unavailable” or “The subscriber’s device is turned off...”. My friend has Beeline, I have MTS. What could be the reason? After all, the number is correct!

    “Wrong number dialed” - Beeline’s operator gives this exact answer if the phone number no longer exists or is not in service for some reason, for example, your friend changed his number or abandoned it. For example, if you lose a SIM card or phone, Beeline, at your request (so that no one can use it), may suspend service of the number for a while (10 days) or forever. Wait for your friend to call you and tell you why there was no contact with him. For example, TELE 2 in this case displays the phrase “The number of the called subscriber is not in service.”

    It is rare, but it happens that when you dial a number, the connection does not occur.

    Dial fails.

    What is this connected with?

    My company has been involved in telephone communications for many years, and such situations have happened quite often before. But after city ​​telephone exchanges were massively replaced by modern models, such situations no longer appear.

    This is due to the fact that there are two types of dialing: tone dial And pulse dialing.

    When our company just started installation and maintenance of mini-PBX, more than twenty years ago, in those days, telephone exchanges of the city telephone network (city telephone network) operated mainly using pulse dialing telephone number. The telephone sets were rotary dialer.

    In some places, city telephone exchanges have already been installed, supporting touch tone dialing. This is a more modern way of dialing, and most importantly - faster dialing.

    When pulse dialing, each digit was converted into the corresponding number of pulses, and you could hear a characteristic clicking sound.

    If you dialed the number 7, the telephone set accordingly sent 7 pulses to the line. And if it was 9, then there were nine impulses, and you had to wait for all these clicks to end.

    Our speed age requires faster dialing. Now every digit dialed simply turns into one tone signal of a certain frequency.

    Each number has its own tone. Therefore, each press is just one sound, which differ from each other in tone. This is called "tone dialing".

    Home phone

    If you just have a telephone connected to a telephone line, then in order for the number to be dialed correctly: if the telephone line supports pulse dialing, you need to dial the number in pulse mode; If the line supports tone dialing, then you need to dial the number in tone mode.

    Everything is obvious.

    For this purpose, telephones have dial mode switch- it’s just a toggle switch that can be set to the “pulse” or “tone” position.

    This happens on more modern devices.

    Office mini-PBX

    But if your phone is connected to a mini PBX, then the situation becomes a little more complicated. Regardless of the mode in which your telephone dials the number, what exactly will be sent to the city telephone line - pulse signals or tones - depends from the settings of the mini PBX itself.

    Therefore it already appears here combination of three components:

    1. In what mode does your telephone dial a number?
    2. In what mode does the mini-PBX send the dialed number to the city line?
    3. What mode is the telephone line on the city PBX configured for?

    If any of these three parameters do not correspond to each other, errors may occur, namely: the dialed number doesn't connect.

    The most common problem occurs in the following situation: a city line supports pulse dialing, but a telephone set or PBX sends a number in tone mode. In such a situation, the city PBX cannot understand what the subscriber is dialing, and therefore does not connect you to anyone.

    Solution

    The solution is simple: you need to specify in the settings of the mini-PBX that for this particular line it is necessary to send the numbers dialed by the subscriber in pulse mode.

    In this case, it essentially does not matter in what mode the employee’s telephone is configured. The device itself can dial in both tone and pulse modes, since the line from the telephone set goes to the mini-PBX, and it recognizes any dialing option. But then the mini-PBX sends the dialed numbers to the city line in the mode as specified in the settings of the mini-PBX.

    Problem with the system manager

    Another problematic situation may arise if you have a specialized telephone set - the so-called “ system telephone«.

    The system telephone does not have a dialing mode switch. It communicates with a mini-PBX via a digital communication channel. That is, the numbers you dial are transmitted to the mini-PBX not in the form of pulses or tones, but are simply transmitted as numbers - specific values.

    Yet again, dialing problem will be in such a situation, provided that the city telephone line supports pulse dialing, and the mini PBX sends tones to this line. In this case, the connection will not be established.

    System solution

    Solution: reprogram the mini-PBX- for a specific city line, indicate the type of dialing: pulse.

    In this article, I explained how problems arise when dialing a number and what solutions can be applied in each specific case.

    And if you want your mini-PBX to be serviced by competent technical specialists, you can contact our company http://aco.ru to conclude an agreement or to make a one-time call to a technician.

    Reliable communication and success to you!

    If you dreamed of a certain number, then in reality it can become lucky or fatal for you, depending on the situation in which you find yourself.

    Seeing a house or apartment number means that you will have to get down to business, which, if not related to any calculations, then requires accuracy and rigor in execution. A car number in a dream foreshadows financial difficulties and troubles. The number of a sports player or competitor indicates that you will not have enough time to solve all important matters. If you come to the finish line first in a dream, long-awaited luck will smile on you; if you come last, you will be demoralized by an extremely unfortunate combination of circumstances for you.

    A number issued in the dressing room means you will lose something very valuable and memorable. A lucky number on a bus ticket, etc., means minor acquisitions and small incomes. A winning lottery ticket number portends fantastic luck, unexpected success.

    Writing a number in a dream foretells that you will have to work overtime. If in a dream you erase or cover up the number or change it, in reality you will be deceived in your expectations. Searching for your seat in a cinema or other screening room by number means that a more profitable place and profitable job may soon turn up.

    Seeing a one-digit number in a dream means a failed meeting. Multiple-digit number - you will be concerned about the unfavorable progress of your affairs. The interpretation of each of the ten numbers given below will help you get a more complete idea of ​​the nature of the number you dreamed of, if you remember it.

    A zero seen in a dream foreshadows failure in business, annoyance and irritability.

    Seeing one or the number eleven is a happy sign of recognition in society, associated with minor difficulties, and a number consisting of even more ones alone foreshadows a corresponding increase in anxiety.

    In any case, a deuce portends gossip and slander.

    Three is a successful resolution to a confusing issue.

    Four - wasted efforts in a hopeless business.

    Five - in a dispute you will prove and defend the truth and your own rightness.

    Six is ​​a sign of duplicity, deceit and cunning, be careful.

    Seven is definitely a happy sign of success in all respects.

    Eight is a sign of uncertainty in fate or stability without change or change for the worse or for the better.

    Nine - the opportunity to win big in a risky game.

    A round thousand on a sign means unexpectedly big money.

    Interpretation of dreams from
    • SIM card, number, tariff

        To find out the name and conditions of the current tariff, go to your Personal Account and select the “Tariff” section or dial a free command * 105 * 3 #

        You can change the tariff

        • on the website: select a new tariff, click on the “Switch to tariff” button on the page;
        • in the MegaFon application or Personal Account.

        You can switch to any tariff except the archive one. The cost of the transition is indicated on the page of the selected tariff.

        When changing the tariff, the packages of minutes, SMS and Internet connected within the current tariff will “burn out” and will not be valid on the new tariff. The charged subscription fee is not recalculated.

        Review sent. Thank you!

      • How to unblock a number?
        • If you run out of money in your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
        • If you have not used a number for more than 90 days, it may be blocked. To restore your number, take your passport to a MegaFon salon. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
          Find out if you can restore your number by sending a free SMS from your current MegaFon SIM to. In the message, indicate the number you want to restore and the owner's full name.
        • If the number is blocked after losing your SIM card, you can get a free new SIM card with the same number by going to a MegaFon salon with your passport.
        • If you have set a block, the number will be unblocked automatically on the day you selected for the block to end.

        Was the information useful? Not reallyReview sent. Thank you!

      • How to get a new SIM card while keeping your phone number?

        Apply with your passport to any MegaFon salon in the Home region in which the agreement was concluded. You can get a new SIM card for free and continue to use your number. The tariff and all terms of service remain the same; there is no need to enter into a new contract for the provision of communication services.

        Was the information useful? Not reallyReview sent. Thank you!

      • How do I keep my number?

        The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, accessing the Internet. If you do not use communication services for more than 90 calendar days in a row on call tariffs and longer than 180 calendar days in a row on Internet tariffs, the subscription fee for maintaining the number begins to be charged daily.

        In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services in relation to this subscriber number is considered terminated at the initiative of the subscriber.

        The amount of the subscription fee for maintaining the number, the conditions for its debiting and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs or Tariffs Archive section.

        If you do not use communication services for more than 90 days and the Personal Account balance is zero or negative, the contract is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application at the MegaFon salon.

        If you plan to not use mobile communications for a long time (more than 90 days), block your number.

        Was the information useful? Not reallyReview sent. Thank you!

        • Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the “Check” button. The carrier and region will appear below the search bar.
        • Type the command * 629 # . Then enter the mobile number you want to verify in any format. Operator and region information will appear on the screen.

        Was the information useful? Not reallyReview sent. Thank you!

      • How to renew the contract or change the number?

        You can choose a number when concluding a contract for the provision of communication services or replace your current phone number.

        Choose a beautiful, easy-to-remember number in an online store or in a MegaFon showroom.

        The cost of the room depends on the room class: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More details about the cost of the room in the description of the service Select a room.

        The service operates in two modes:

        • one-way: the caller will hear the message “The subscriber’s device is turned off or is out of network coverage”;
        • two-way mode: the caller will receive an SMS with your new number.

        In any mode, you will receive an SMS with the number of the person who called your previous number.

        The service does not work if the balance on the old number is negative or zero, or if the old SIM card is blocked.

        Was the information useful? Not reallyReview sent. Thank you!

    • Services, options

        Use any convenient method:

        • Go to the Balances section for service packages in your Personal Account.
        • Open the Balances section for service packages in the MegaFon application.
        • Set up the widget.

        Widget is an element of the MegaFon Personal Account application. It is not necessary to log into the application - the remaining minutes, SMS, megabytes, and Personal Account balance will be displayed on the screen of your smartphone.

        To use the widget, install the MegaFon Personal Account application on your smartphone/tablet. For Android OS, the application must be installed in the smartphone memory, not in the SD memory. Go to your smartphone's settings and activate the widget.

        The appearance of the widget and the number of balances that will be simultaneously displayed on the smartphone screen differ depending on the OS.

        Was the information useful? Not reallyReview sent. Thank you!

    • Mobile Internet

      • What to do if the mobile Internet does not work or the speed has decreased?
        1. Check your balance and top it up if necessary. To check your balance, type the command * 100 # or go to your Personal Account. The Internet only works with a positive balance. If you have recently topped up your account, wait a few minutes for the internet to work again.
        2. Check the balance of your Internet package. Open the MegaFon application or go to your Personal Account and in the “Services” section, select Balances for service packages. If the included Internet capacity has run out, connect one of the options to extend the Internet.
        3. Check if you have the Mobile Internet service connected by typing the command * 105 * 4 * 4 #
        4. Make sure you have Data Transfer mode enabled. You can check this in the settings of your smartphone or tablet in the “Data transfer”, “Data connection” or “Mobile network” section (the name may differ in different devices).
        5. Reboot your device (turn it off and on).
        6. Turn off Wi-Fi on your smartphone/tablet (when using a router from MegaFon, Wi-Fi should remain on).
        7. Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon store with an identification document to replace the SIM card. When replacing a SIM card, the phone number will not change; the service is provided free of charge.
          To find out the address of the nearest salon, open the MegaFon application.
        8. When using the Internet via a modem/router: Reinstall the MegaFon Internet application, try connecting the modem/router to another USB port on the computer, update the software of your modem/router. You can download the latest versions of the software for free from the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.

        Was the information useful? Not reallyReview sent. Thank you!

      • What is 4G+, how to start using it and how does the transition from a 2G/3G network to 4G+ happen?

        Was the information useful? Not reallyReview sent. Thank you!

      • How to top up your account?

        Choose any convenient method:

        1. Top up your account from a bank card or e-wallet in the Payment section.
        2. On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber, with a bank card.
        3. Set up Autopayment yourself in your Personal Account on the website or contact a specialist at a MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
        4. If you can’t pay right now, use the Promised payment service.
        5. Another MegaFon subscriber can transfer money to you from their account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
        6. If you are a Sberbank client and your bank card is linked to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.

        Was the information useful? Not reallyReview sent. Thank you!

      • How to stay in touch with a negative or zero balance?

          To make a call with insufficient balance, use the Call at a friend’s expense service, and your interlocutor will pay for the call.
          Dial " 000 " and subscriber number, starting with " 8 " or " 7 ", For example: 000792ХXXXXXXX.

          The service is valid only for calls to MegaFon numbers.

          To credit a conditional amount to your account at any convenient time and continue to use mobile services, activate Promised payment by typing the command * 106 # . The service is paid.

          Was the information useful? Not reallyReview sent. Thank you!

      • Mobile subscriptions

          Mobile subscriptions are information and entertainment services that combine music, videos, pictures, texts and mobile applications of various topics. Check out the full catalogue.

          The subscription fee is charged in accordance with the Subscription Terms.

          To find out which subscriptions are connected, go to your Personal Account, select the “Services and Options” section, the “My” subsection, which will display a list of subscriptions connected to your number

          Was the information useful? Not reallyReview sent. Thank you!

        • How to unsubscribe?

          Was the information useful? Not reallyReview sent. Thank you!

        • Can I listen to a recording of my telephone conversation?

          MegaFon does not record subscriber calls.

          Was the information useful? Not reallyReview sent. Thank you!

        • How to set up call forwarding?

          You can set up or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up forwarding, see the service page.

          If the established forwarding does not work, check whether there are any restrictions on your number and whether the number is entered correctly.

          Was the information useful? Not reallyReview sent. Thank you!

        • To find out who called you while your phone was turned off, out of network coverage, or while you were unable to answer, activate the Who Called+ service. You will receive an SMS about a missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.

          Was the information useful? Not reallyReview sent. Thank you!

        • What is VoLTE technology and what is needed to use it?

          1 - Fire Department;

          2 - police;

          3 - emergency;

          4 — emergency gas network service.

          Emergency numbers:

          Emergency - ;

          Calls to emergency numbers are free. You can call if there is no money in your account, and even from a phone without a SIM card.

          Was the information useful? Not reallyReview sent. Thank you!

        • What to do if your phone is lost or stolen?

            Block the number.

            Free blocking period - 7 days. Then the subscription fee begins to be charged. All communication services on the number before the blocking is activated are paid by you. If your phone is stolen or lost, please notify us as soon as possible. This is necessary so that a thief or person who finds your phone cannot use the money in your account.

            Get a new SIM card with your old number.

            Try to find the phone.

            Contact the police and file a theft report. Your phone may be able to be detected.

            If you've lost your iPhone or iPad, use Find My iPhone.

            If you have lost your Android phone, use the device search function.

          Was the information useful? Not reallyReview sent. Thank you!

        • How to protect yourself from scammers?

          Was the information useful? Not reallyReview sent. Thank you!

        • How are emergency communications services provided?
      • Roaming

        • How to use communication services when traveling around Russia and the world?

          When traveling around our country, no additional actions are required to use communication services. The only condition is that you must have a positive balance.

          When you go to other countries, as well as to the Republic of Crimea and Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

          • 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
          • Personal account or MegaFon application;
          • go to the MegaFon salon with your passport.

          Was the information useful? Not reallyReview sent. Thank you!

        • The cost of communication services when traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #

          Was the information useful? Not reallyReview sent. Thank you!

          There is no MegaFon network in the Republic of Crimea and Sevastopol, so make sure before your trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.

          How to find out if roaming is enabled on your number:

          • call the Help Desk at 8 800 550 0500 in Russia or +7 926 111-05-00 from anywhere in the world;
          • write to the support chat in your Personal Account or the MegaFon application;
          • go to the MegaFon salon with your passport.

          You can find out the cost of services on the page or in the description of your tariff.

          Was the information useful? Not reallyReview sent. Thank you!

        • How to connect and disconnect services in roaming and spend less?

          The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check your balance, connect or disconnect services and options, order detailed expenses and ask questions to support in the chat.

          When roaming, you do not need to change your mobile Internet settings.

          Note!

          Some phones may limit data usage while roaming. Go to settings and check if mobile Internet is enabled in roaming.

          Was the information useful? Not reallyReview sent. Thank you!

    views